Customer Service Associate – Pet Services Operations (WFO, Colombia)

If you are exploring customer service jobs in Colombia within the pet services and animal support operations sector, this role offers a structured, work-from-office opportunity in a process-driven contact center environment. Fusion CX is hiring Customer Service Associates to support operational workflows that require accuracy, coordination, and consistent communication across multiple channels. This role is ideal for candidates seeking contact center jobs in Colombia, customer support roles, or customer service associate positions within regulated, detail-oriented operations.

Job Description:

About the Role

As a Customer Service Associate – Pet Services Operations, you will support day-to-day activities related to partner coordination, documentation, and customer communication. The role requires handling high interaction volumes, following defined procedures, and ensuring accuracy across records and approvals. This is a full-time, work-from-office role based in Colombia.

Key Responsibilities

• Handle high call volumes while maintaining professionalism and accuracy
• Work rotating shifts, including rotating weekends, as per operational requirements
• Assign and manage daily tasks based on departmental needs
• Proactively place outbound calls to external partners for inventory and status verification
• Handle payment-related queries and issues in line with defined procedures
• Manage inbound and outbound interactions across phone, email, fax, and chat channels
• Ensure all required documentation is complete and properly filed before approving next-step actions
• Coordinate with internal relations teams to report and address protocol or compliance violations
• Maintain accurate records of all interactions within approved systems
• Follow standard operating procedures and escalation guidelines at all times

Responsibilities may evolve based on business and operational needs.

Job Requirements:

Education

• Graduation from a recognized institution

Experience & Skills

• Prior experience in customer service or contact center operations preferred
• Ability to manage multiple communication channels efficiently
• Strong organizational and documentation skills
• Comfort working rotational shifts and dynamic schedules
• Clear verbal and written communication skills
• Ability to follow compliance-driven processes and timelines
• Capability to work independently in a structured, office-based environment

Work Mode

• Work From Office (WFO)
• Location: Colombia

Why Join Fusion CX?

Fusion CX offers customer service jobs in Colombia across specialized industry operations, including regulated service environments that value precision, accountability, and teamwork. Employees benefit from structured workflows, clear performance expectations, and opportunities to build long-term careers in customer support and operations.