Customer Service Associate – Outbound Calling – Howrah

Join the Fusion family as a Customer Service Associate (Outbound Calling) in Howrah and kickstart your journey in customer service. If you are articulate in English and adept at connecting with people, we’re eager to welcome you aboard. With just a minimum of six months in a call center, you’re set to thrive in our energetic and round-the-clock work environment.

Job Description:

Key responsibilities of the Customer Service Associate (Outbound Calling) in Howrah:

• Deliver an outstanding customer experience in every interaction, engaging in meaningful dialogue to grasp customer needs.
• Conduct outbound calls, offering comprehensive information on our products and services while highlighting their features and benefits.
• Utilize your fluency in English to establish rapport, handle queries effectively, and tactfully manage objections.
• Maintain meticulous records of customer exchanges, ensuring their profiles are up-to-date in our database.
• Commit to resolving customer concerns, aiming for the highest satisfaction in every service encounter.
• Uphold the company’s protocols and compliance directives consistently across all customer interactions.

Job Requirements:

Essential skills and experience a Customer Service Associate needs to excel in this role:

• A solid six-month background in customer care or outbound calling within a call center.
• Strong proficiency in English, both spoken and written.
• Willingness to embrace the rhythm of a 24*7 operational cycle, readily adapting to evolving priorities.
• A knack for fostering customer relationships, with the ability to influence and effectively address customer hesitations.

Why Choose Fusion CX in Howrah

We don’t just offer jobs; we nurture careers at Fusion CX. As a Customer Service Associate with us, you’ll enjoy the dynamism of a diverse team and witness firsthand the growth opportunities within the customer service industry. We value your unique talents and are committed to providing a platform where they can shine and lead to shared success. Ready for a challenge that rewards? Step into the world of Fusion CX and let your customer service career soar!