Customer Service Associate – Outbound Support (WFO, Kolkata)

If you are looking for E-commerce customer service jobs or call center outbound vacancies in Kolkata that combine structured processes, direct customer interaction, and steady work-from-office operations, this role is designed for you. Fusion CX is hiring Customer Service Associates for an outbound support role supporting an e-commerce operations environment. This position is ideal for professionals who are confident communicators in Hindi and English and comfortable handling outbound customer conversations within defined timelines.

This role operates within a structured, performance-driven environment, offering stability, clear expectations, and hands-on customer engagement experience.

Job Description:

About the Role

As a Customer Service Associate – Outbound Support, you will be responsible for making outbound calls to customers, addressing queries, sharing information, and supporting resolution workflows. The role requires strong communication skills, confidence in customer interaction, and adherence to defined calling processes and schedules.

Key Responsibilities

• Make outbound calls to customers as per assigned call lists and operational requirements
• Communicate clearly and convincingly with customers in Hindi and English
• Share accurate information and address customer queries during outbound interactions
• Follow defined calling scripts, processes, and escalation guidelines
• Maintain basic call records and updates as required by the process
• Ensure professionalism and customer courtesy during all interactions
• Meet daily calling targets and productivity expectations
• Adhere strictly to attendance, shift timing, and WFO requirements

Note: Responsibilities may evolve based on operational needs.

Job Requirements:

Education

• Higher secondary education completed from a recognized board or equivalent

Experience & Skills

• Good communication and convincing skills in Hindi and English
• Confidence in handling outbound customer conversations
• Ability to work in a target-driven, structured calling environment
• Comfortable using a personal mobile device for outbound calling during work hours
• Basic customer handling and interpersonal skills
• Willingness to follow standard operating procedures

Work Mode & Shift

• Work From Office (WFO)
• Outbound calling duration: As per daily operational requirements

Why Join Fusion CX?

At Fusion CX, customer support teams work in a professional, process-driven environment where clarity, accountability, and performance matter. This role offers hands-on exposure to outbound customer engagement, consistent work schedules, and the opportunity to build practical experience in e-commerce customer support operations within a growing CX organization. If you are a call center proferssional seeking outbound call center or sales jobs in Kolkata, join us as an outbound customer care associate in Kolkata to grow your career with us.