Customer Service Associate – Outbound Support (WFO, Howrah)

If you are exploring call center job vacancies in Howrah that offer structured outbound work, clear communication expectations, and entry-level growth opportunities, this role is designed for you. Fusion CX is hiring Customer Service Associates for an outbound support process where Hindi and English communication skills are essential. This opportunity is well suited for freshers or early-career professionals seeking customer support jobs in Howrah that provide hands-on exposure, defined workflows, and a stable work-from-office environment.

Job Description:

About the Role

As a Customer Service Associate, you will handle outbound customer interactions, supporting service-related conversations with accuracy and professionalism. The role focuses on clear communication, basic customer guidance, and adherence to defined operational processes.

Key Responsibilities

• Make outbound calls to customers as per assigned workflows and call plans
• Communicate clearly and confidently in Hindi and English
• Understand customer requirements and provide accurate, process-aligned information
• Follow call scripts, compliance guidelines, and quality standards consistently
• Document call outcomes and customer responses accurately in the system
• Maintain professionalism and service discipline across all interactions
• Meet daily productivity and quality expectations as defined by the process

Job Requirements:

Education

• Completion of higher secondary from a recognized board (Graduates may also apply)

Experience

• Fresh graduates or candidates with up to 6 months of experience in BPO, sales, or outbound processes
• Prior exposure to customer interaction or telecalling is an advantage

Skills & Competencies

• Ability to understand and communicate effectively in Hindi and English
• Basic customer handling and conversational skills
• Willingness to work in an outbound calling role
• Basic understanding of banking terminology is preferred but not mandatory
• Comfort working in a structured, work-from-office setup

Work Mode

• Work From Office (WFO)
• Location: Howrah

Why Join Fusion CX?

Fusion CX builds entry-level customer service roles around clarity, training, and realistic expectations. For candidates considering call center job vacancies in Howrah, this role offers a stable starting point with defined responsibilities and support systems. Among customer support jobs in Howrah, Fusion CX provides a disciplined work environment where freshers and early-career professionals can develop communication skills, process understanding, and dependable work experience without unnecessary pressure.