Customer Service Associate – Outbound Collections – Kingston, Jamaica

Great conversations don’t just resolve balances—they build trust. If you’re looking for collections jobs in Jamaica, customer service jobs, or outbound call center jobs with a global customer experience company, Fusion CX is hiring Customer Service Associates – Outbound Collections. This opportunity is ideal for professionals who are confident communicators, enjoy engaging with customers, and are committed to delivering positive outcomes while helping customers manage outstanding payments. Whether you’re an experienced collections professional or looking to build your career in customer service and outbound operations, you’ll join a people-first organization that invests in learning, collaboration, and long-term career growth.

Job Description:

About the Role

As a Customer Service Associate – Outbound Collections, you will manage outbound customer communications to secure timely payment of outstanding balances while delivering a professional, respectful, and customer-focused experience. You will work with customers to understand their situations, negotiate suitable payment solutions, and ensure every interaction is handled with empathy, professionalism, and compliance.

Key Responsibilities

• Manage outbound customer communications to secure timely payment of outstanding amounts.
• Contact customers professionally regarding outstanding account balances.
• Negotiate appropriate payment arrangements while maintaining a positive customer experience.
• Listen actively to customer concerns and recommend suitable payment solutions.
• Maintain accurate documentation of customer interactions and payment commitments.
• Meet productivity, quality, and performance targets established by the business.
• Follow company policies, compliance standards, and collection procedures during every interaction.
• Escalate complex customer issues when appropriate.
• Maintain confidentiality of customer and business information at all times.

Job Requirements:

Education

• Graduation is required.

Experience

• Previous experience in collections, customer service, outbound calling, payment recovery, accounts receivable, or contact center operations is preferred.
• Fresh graduates with excellent communication skills and a willingness to learn are encouraged to apply.

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong negotiation and persuasion abilities.
• Customer-focused approach with professional telephone etiquette.
• Strong listening, analytical, and problem-solving skills.
• Ability to handle challenging conversations with empathy and professionalism.
• Ability to work in a target-driven and performance-oriented environment.
• Good organizational and time management skills.
• Basic computer proficiency and ability to navigate multiple systems efficiently.

Work Details

• Location: Jamaica
• Work Mode: Work From Office (WFO)
• Immediate Joiners Preferred

Why Join Fusion CX?

At Fusion CX, we believe every employee contributes to delivering exceptional customer experiences. When you join our team, you’ll become part of a supportive, collaborative workplace that encourages continuous learning, recognizes performance, and provides opportunities for long-term career growth.

• Build your career with a leading global customer experience organization.
• Receive ongoing coaching, training, and professional development.
• Develop valuable expertise in collections, customer communication, and account management.
• Work in a collaborative environment that values integrity, teamwork, and customer success.
• Explore career advancement opportunities across operations, quality, training, and leadership.

If you’re searching for collections jobs in Jamaica, customer service jobs in Jamaica, outbound collections jobs, call center jobs in Jamaica, accounts receivable jobs, payment recovery jobs, customer support jobs, or jobs in Jamaica, apply today and build your future with Fusion CX.