Customer Service Associate – Outbound Collections – Jamaica
Are you searching for Outbound Collections roles or call center jobs in Kingston, Jamaica, where you can strengthen your communication and negotiation skills? Fusion CX is hiring Customer Service Associates for our Outbound Collections process. If you’re looking for customer service jobs in Jamaica or exploring hiring in Jamaica for collections roles, this position offers structured growth and clear performance pathways.
Job Description:
About the Role
As a Customer Service Associate – Outbound Collections, you will connect with customers who have outstanding balances and support them in resolving their payments. You will communicate clearly, follow standard collection procedures, and maintain accuracy and professionalism in every interaction.
Key Responsibilities
- Make outbound calls to customers with overdue payments to secure a timely resolution.
- Identify account details and provide clear explanations of outstanding balances.
- Assist customers with setting up payment arrangements in line with process guidelines.
- Document all customer interactions accurately in the system.
- Follow compliance, call-flow, and collection policies consistently.
- Achieve performance metrics related to recovery, quality, and call handling.
- Escalate complex or unresolved cases appropriately.
Note: Responsibilities may evolve based on business needs.
Job Requirements:
- Education: Graduation required.
- Strong verbal communication and negotiation skills.
- Ability to handle payment discussions professionally and empathetically.
- Organized, detail-oriented, and able to manage high outbound call volumes.
- Basic computer proficiency and accurate documentation skills.
- Ability to work effectively in a WFO environment.
Why Join Fusion CX?
- Build strong collections and customer communication skills.
- Work within a supportive operations environment focused on performance and development.
- Gain experience in payment resolution, customer negotiation, and account management.
- Grow into a senior associate, quality, training, or supervisory career path.
If you’re exploring customer service jobs in Jamaica or searching for call center hiring in Jamaica within outbound collections, apply today and build your career with Fusion CX.