Customer Service Associate – Multilingual Inbound Support (WFO, Mumbai)

If you are exploring a call center job in Mumbai that offers structured inbound exposure across voice and non-voice channels, this opportunity is designed for you. Fusion CX is hiring Customer Service Associates to manage customer support interactions related to service requests, warranty queries, and exception handling. Ideal for professionals seeking customer service jobs in Mumbai, this role combines communication skills with process-driven problem resolution.

Job Description:

About the Role

This is a full-time inbound customer support position involving voice and non-voice interactions. You will handle service-related queries, explain warranty scenarios, manage exception cases, and ensure timely resolution while meeting defined performance benchmarks.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and support platforms.
• Manage queries related to in-warranty and out-of-warranty services.
• Provide accurate information and resolve concerns within defined timelines.
• Log all customer interactions accurately in CRM systems.
• Meet quality, response time, and customer satisfaction benchmarks.
• Adhere to internal service processes and compliance standards.
• Collaborate with internal teams to resolve escalated cases.

Job Requirements:

Education

• Completion of high school (XII) from a recognized board.

Experience & Skills

• Minimum 6 months of experience in customer service or inbound call handling.
• Strong customer-centric approach with the ability to manage challenging conversations calmly.
• Basic technical understanding to explain and troubleshoot general product or service issues.
• Attention to detail in documentation and data entry.
• Comfortable working in a structured, KPI-driven environment.

Language & Communication Requirements

• Proficient in Hindi and English (verbal and written).
• Additional language proficiency in Tamil, Telugu, or Kannada.
• Versant score of 3 or 4 in English is required.

Other Requirements

• Full-time role.
• 9-hour rotational shifts in a 7-day working environment with rotational weekly offs.
• Work Mode: Work From Office (WFO).

Work Mode & Location

• Work Mode: WFO
• Location: Mumbai, India

Why Join Fusion CX?

At Fusion CX, employees benefit from structured onboarding, clearly defined performance expectations, and collaborative support teams. You will gain exposure to multi-channel customer engagement, strengthen service resolution skills, and grow within an organization that values consistency, accountability, and professional development — making this a strong job vacancy in Mumbai for long-term career progression in customer experience operations.