Customer Service Associate – LLM Trainer (English & Italian) – Albania

Are you fluent in English and Italian and interested in building a career in AI, research, or digital operations? This Customer Service Associate role supports LLM (Large Language Model) workflows, content evaluation, and analytical review tasks for a global technology process. If you are searching for multilingual contact center jobs in Albania or looking for opportunities in AI-driven customer support as an LLM trainer, this position offers a strong path to grow your analytical, communication, and research skills.

Job Description:

About the Role

You will work on LLM-related customer service and analytical tasks, evaluate content, perform research-driven assignments, and support quality review activities across English and Italian workflows. The role requires strong reasoning ability, excellent written communication, and the discipline to manage tasks with accuracy and consistency.

Key Responsibilities

• Support English and Italian customer-facing and back-office tasks within LLM and digital operations projects
• Perform research-based evaluation, data interpretation, and analytical reviews
• Collaborate with internal teams to ensure clarity, accuracy, and quality of responses
• Review, interpret, and analyze information to support LLM training or customer service improvements
• Ensure high-quality, structured written output in both languages
• Maintain productivity and performance metrics while working within defined guidelines
• Fulfil weekly hour commitments, including required overlap with US business hours

Job Requirements:

• Education: Graduation (Bachelor’s degree preferred; candidates without a degree may apply if they have relevant experience)
• Languages: Strong English communication skills (mandatory) and fluency in Italian
• Experience writing professionally (e.g., analyst, copywriter, journalist, editor, technical writer, translator)
• Strong analytical and research skills
• Ability to interpret data, apply logical reasoning, and handle basic arithmetic
• Familiarity with Excel, Google Suite, and online research tools
• Ability to work 20–40 hours per week with at least 4 hours overlapping US time
• Desktop/laptop setup with reliable internet connectivity
• Strong collaboration, communication, and task-management skills

Why Join Fusion CX?

This role offers a unique chance to enter the fast-growing AI and language-technology sector from Albania. You will work on advanced projects that enhance global LLM performance, customer experience, and multilingual workflows as an LLM trainer in Fusion CX in Albania.

• Build a career in AI, data analysis, and multilingual content evaluation
• Strengthen research, writing, and analytical skills through real-world tasks
• Gain experience in a global digital operations environment
• Work with a collaborative team focused on accuracy, structure, and high-quality content

If you are looking for multilingual jobs in Albania call centers for English and fluent Italian speakers, or want to grow within AI-supported customer service roles, apply now and expand your career in LLM operations.