Customer Service Associate – Legazpi, Philippines

Looking to launch a meaningful career in customer service with a company that values your voice and drive? At Fusion CX Legazpi, we are hiring motivated individuals who are ready to connect, communicate, and convert conversations into impact. As a Customer Service Associate, you’ll play a vital role in creating customer satisfaction while working in a fast-evolving, people-centric environment. If you are goal-oriented, adaptable, and skilled at engaging others, this is the opportunity you’ve been waiting for.

Job Description – Customer Service Associate

About the Role
As a Customer Service Associate in Legazpi, you will handle outbound calls, interact confidently with prospects, and document critical information. Your ability to connect with customers, communicate clearly, and achieve set goals will be key to your success.

Key Responsibilities

• Handle outbound calls and engage in natural, compelling conversations with prospects.
• Utilize and operate outbound dialer systems with confidence and efficiency.
• Accurately document critical information while managing live call interactions.
• Demonstrate pleasant voice quality and maintain a professional tone throughout customer interactions.
• Relate effectively to customer needs and ensure service delivery aligns with expectations.
• Apply above-industry-standard communication and customer service skills.
• Discuss business requirements with prospects clearly and confidently.
• Handle gatekeepers effectively, understanding the context they provide.
• Exhibit strong selling, persuasion, and presentation skills in every interaction.
• Meet daily, weekly, and monthly performance targets consistently.
• Adapt quickly to rapid program changes and shifting priorities.
• Collaborate as a team player while maintaining the ability to work independently.
• Use office documents and tools proficiently to support call documentation and reporting.
• Maintain a self-motivated approach, focusing on achieving your goals.
• Demonstrate strong problem-solving skills to address issues and challenges during calls.

Job Requirements – Customer Service Associate

• Must demonstrate a pleasant and professional voice quality.
• Must possess communication skills that exceed industry standards.
• Should be able to understand and relate to customer needs effectively.
• Must be capable of handling outbound calls and engaging in natural, effective conversations.
• Must understand and be proficient in using outbound dialer systems.
• Able to multitask effectively between using the dialer and documenting critical information accurately.
• Proficient in working with office documents and related software tools.
• Must consistently demonstrate customer service skills that align with industry standards.
• Self-motivated with a strong focus on achieving set goals.
• A strong team player who can also work independently when required.
• Open to rapid changes in program scope and able to adapt quickly.
• Capable of working independently while contributing positively to the team.
• Possesses above-average problem-solving skills.
• Excellent in selling, persuasion, and presentation skills.
• Must consistently meet daily, weekly, and monthly performance targets.
• Able to confidently discuss business requirements with prospects.
• Able to handle gatekeepers effectively and understand the context they provide.

Why Join Fusion CX?

At Fusion CX, we believe your voice is more than a skill. It is a strength. In Legazpi, we are building more than teams; we are building futures. Join a culture where performance is rewarded, ideas are welcomed, and people are truly valued.

• Be part of a high-performing, supportive team
• Work in a fast-paced environment with rapid growth opportunities
• Receive ongoing training and development
• Thrive in a collaborative space that recognizes your contributions

Ready to make your voice heard and your goals count? Apply today to join Fusion CX in Legazpi as a Customer Service Associate.