Customer Service Associate – L1 Application Support – Manila, Philippines
Fusion CX is hiring technically skilled professionals for a high-demand Customer Service Associate – L1 Application Support job in Manila within a fast-paced banking and digital operations environment. If you are searching for IT support jobs in Manila, technical support jobs in Manila, or BPO jobs in the Philippines, this opportunity offers hands-on experience in incident management, application monitoring, and production support operations.
This role is ideal for candidates with knowledge of IT support processes, system monitoring, and ticket management who want to grow their careers in application support and operational technology services. You will work closely with internal teams to ensure system availability, timely incident resolution, and smooth operational support within a 24×7 environment.
Job Description:
Key Responsibilities
- Support production applications through incident and problem management processes
- Monitor ticket queues, investigate issues, and ensure timely resolution within SLA timelines
- Manage alerts generated from application monitoring tools and operational systems
- Coordinate with internal technology teams and external vendors for issue resolution
- Participate in high-severity incident handling and root-cause analysis activities
- Support system monitoring, batch management, and operational continuity processes
- Assist in establishing and maintaining documentation for Incident L1 Support and Problem Management workflows
- Ensure applications remain available and operational processes are completed within required timelines
- Support training and knowledge-sharing initiatives related to operational processes and systems
- Perform additional operational support tasks as required by the business
Job Requirements:
Qualifications:
- Minimum qualification: XII pass
- Knowledge of ITIL/ITSM processes including Incident, Problem, and Knowledge Management
- Familiarity with UNIX and/or AWS services such as S3 and EC2
- Basic database and SQL knowledge using tools such as Workbench, Postgres, or DBeaver
- Experience with application or server monitoring tools such as Dynatrace or similar platforms
- Strong verbal and written communication skills
- Understanding of ticket management and operational support workflows
- Batch or ETL management knowledge is an advantage
- Ability to work in a 24×7 rotational shift environment
- Willingness to work in a Work From Office (WFO) setup in Manila
Why Join Fusion CX?
Build your technical support career in a fast-paced digital operations and application support environment.
- Work in a growing IT support job in Manila with exposure to real-time application support operations
- Gain hands-on experience in incident management, system monitoring, and production support
- Develop technical troubleshooting and operational coordination skills in a structured environment
- Work with modern monitoring tools, cloud services, and operational support platforms
- Be part of a collaborative workplace focused on learning, operational excellence, and career growth
- Explore long-term opportunities in technical support, IT operations, and application management
This job vacancy in Manila is ideal for candidates searching for technical support jobs in Manila, application support jobs in the Philippines, IT operations jobs in Manila, L1 support jobs, or BPO technical support jobs in Manila. If you are looking to grow your career in IT support and operational technology services, this role offers a strong platform for advancement.