Customer Service Associate – Kingston, Jamaica

Are you ready to take your career to the next level? Fusion BPO Services is on the lookout for passionate Customer Service Associates to join our dynamic team in Kingston, Jamaica. As a key player in our mission to deliver outstanding customer experience, you will be the voice of our brand, helping customers navigate their inquiries with professionalism and empathy. If you are eager to make a real impact and explore exciting jobs in Jamaica—particularly jobs in Kingston, Jamaica—this is the perfect opportunity for you!

Job Description – Customer Service Associate

Key Responsibilities of the Customer Service Associate in Kingston, Jamaica

• Accept incoming phone calls from customers.
• Make outbound calls to follow up on claims and provide updates.
• Understand and apply business rule requirements effectively.
• Review contracts and ensure customer understanding.
• Deliver exceptional customer service to enhance customer satisfaction.

Job Requirements – Customer Service Associate

Qualifications, experience, and competencies required to thrive in the customer service associate role in Kingston, Jamaica:

Required Competencies

• Planning/Organizing: Ability to prioritize and plan work activities efficiently.
• Interpersonal Skills: Maintain confidentiality and remain open to others’ ideas, showing a willingness to try new things.
• Oral Communication: Speak clearly and persuasively in various situations; demonstrate group presentation skills.
• Written Communication: Edit work for spelling and grammar, present numerical data effectively, and interpret written information accurately.

Qualifications and Experience:

• Minimum of 5 CXC subjects, including Math and English.
• One (1) year of experience in a similar role.
• Ability to work flexible hours, including weekends.

Working Conditions:

• Normal BPO environment.

Application Requirements:

Please bring the original and a copy of the following documents to the interview:

• Resume
• ID
• TRN (Taxpayer Registration Number)
• NIS (National Insurance Scheme)
• Birth Certificate
• Qualifications

Why Join Fusion CX?

At Fusion CX, we don’t just offer jobs; we provide a career path where your growth and success are at the forefront. When you join our team, you become part of a vibrant community dedicated to innovation and excellence. We believe in empowering our employees with the tools and training they need to thrive in their roles and advance their careers. Enjoy competitive salaries, comprehensive benefits, and a collaborative environment where your ideas are valued. Here, every customer interaction is an opportunity to shine and make a difference, all while working alongside a team that feels like family. If you are looking for call center jobs in Kingston, Jamaica, go beyond and become a customer experience professional. Join Fusion CX Jamaica as a customer service associate and be a part of something bigger—where your contributions shape the future of customer service!