Customer Service Associate – Kingston, Jamaica

If you’re seeking call center jobs in Kingston, Jamaica and want to grow in a structured, people-focused customer service environment, this opportunity is perfect for you. This customer service role in Fusion CX Jamaica offers an opportunity to strengthen communication, problem-solving, and service delivery skills, along with experience working with leading global clients. As part of BPO hiring in Kingston, Jamaica, this position is ideal for individuals who enjoy helping customers and maintaining accuracy in a fast-paced setting. Does it sound like you? Apply now!

Job Description:

About the Role

You will provide customer support through calls, ensure accurate handling of enquiries, maintain documentation, and follow process guidelines to deliver a consistent service experience. The role requires strong communication skills, the ability to remain composed under pressure, and commitment to delivering high-quality service.

Key Responsibilities

• Handle customer enquiries professionally and provide accurate information.
• Maintain close attention to detail in all customer interactions.
• Follow process guidelines, SOPs, and compliance requirements.
• Document customer interactions accurately and update required systems.
• Participate in refresher sessions to stay updated on processes and product knowledge.
• Maintain schedule adherence and work quality as defined by operations.
• Support issue resolution by coordinating with supervisors when required.
• Maintain professionalism during peak periods and challenging situations.

Job Requirements:

• Education: Graduation
• Strong English communication skills (mandatory)
• Proficient in using Microsoft Office
• Ability to work rotational shifts
• Strong interpersonal and customer-handling skills
• Ability to remain composed under pressure
• Reliable attendance and schedule adherence
• Able to work from office (WFO)

Why Join Fusion CX?

Join a service-driven environment where your strengths are developed through guidance, structure, and hands-on learning.

• Build customer service expertise in a supportive operations team
• Learn structured processes and quality-focused service delivery
• Gain exposure to performance-driven work habits and professional communication
• Grow your career in a stable, people-focused organization

If you are seeking call center jobs in Kingston, Jamaica or exploring rewarding customer service hiring in Kingston, Jamaica, apply now and start your journey with Fusion CX.