Customer Service Associate – Kingston, Jamaica

Looking for a job that’s more than just answering calls? At Fusion CX, we believe every customer interaction is an opportunity to make a difference. We are on the hunt for Customer Service Associates in Kingston, Jamaica, who are ready to bring energy, enthusiasm, and exceptional service to the team. If you’re someone who thrives in a fast-paced, customer-centric environment, this is your chance to be part of a global team that values innovation, growth, and, most importantly, you. Are you seeking a customer service job in Kingston or rewarding CSR jobs in Jamaica?  Are you ready to step up and make your mark in the world of customer service and experience? Join us at Fusion CX and take your career to new heights in an exciting industry where every day is different!

Job Description

As a customer service associate in Jamaica, you will serve as a vital link between the customers and our clients, providing services and information and resolving any emerging issues with accuracy and efficiency. Your role will involve addressing inquiries, offering support, and ensuring customer satisfaction, all while upholding the highest service standards. You’ll play a key role in creating positive experiences and building lasting relationships with customers.

What You’ll Do as a Customer Service Associate in Kingston, Jamaica:

• Answer incoming phone calls promptly, ensuring professional and friendly interaction with customers.
• Effectively upsell and cross-sell products and services, identifying customer needs and offering tailored solutions.
• Deliver exceptional customer service by addressing inquiries, resolving issues, and providing accurate information in a timely manner.
• Maintain a positive, empathetic, and professional attitude always, ensuring customer satisfaction.
• Document customer interactions and feedback accurately to improve service delivery and address recurring concerns.

Job Requirements:

What Makes an Ideal Candidate for the Role of Customer Service Associate in Kingston, Jamaica:

• Education: Minimum of 5 CXC subjects, including Math and English.
• Experience: At least 1 year of experience in a customer service role (experience in a call center is a plus).
• Availability: Willingness to work a flexible schedule, including nights and weekends

Required Competencies:

• Planning & Organization: The ability to prioritize tasks, efficiently plan work activities, and manage time effectively.
• Interpersonal Skills: Maintains confidentiality, embraces diverse ideas, and shows a readiness to adapt and try new approaches.
• Oral Communication: Communicates clearly and persuasively in various situations and demonstrates effective group presentation skills.
• Written Communication: Strong attention to detail in editing work for grammar and spelling, with the ability to present numerical data clearly and interpret written information accurately.

Why Join Fusion CX?

At Fusion CX, we offer more than just a job—we offer a chance to be part of a vibrant, growing team where your contributions matter. Located in Kingston, Jamaica, we’re committed to fostering an inclusive and supportive environment where our employees thrive. If you’re looking for customer service jobs in Kingston, Jamaica, this is your opportunity to work with a company that’s focused on innovation, employee growth, and customer satisfaction.

Join us and experience the difference of working with a company that truly values its team. Apply today for this Customer Service Associate position in Kingston, Jamaica, and become part of our success story!