Customer Service Associate – International Process – Kolkata

Fusion CX is actively seeking experienced Customer Service Associates in Kolkata to support our international clientele. This is a rewarding opportunity for candidates with a passion for customer service and sales who are ready to enhance their skills in a dynamic environment. If you’re looking for top jobs in Kolkata with growth potential, Fusion CX is the place for you.

Job Descriptions

Role & responsibilities Customer Service Associate (international process) in Fusion CX Kolkata:

• Providing Voice Support to International Customers
• Answer customer inquiries and resolve issues involving upselling
• Handling and resolving customer complaints regarding product sales and customer service problems.
• Provide product and service information.
• Processing forms, orders, and applications requested by the customers.
• Identifying and escalating priority issues and reporting them to management as needed.
• Following up on complicated customer calls where required.
• Complete call notes and call reports as necessary and update them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Documenting details of comments, inquiries, complaints, and actions taken.

Job Requirements

Preferred candidate profile for Customer Service Associate for an international process in Kolkata:

• Bachelor’s degree
• 6 months to 1 year of customer service experience
• Freshers are also welcome.
• Excellent communication skills, including verbal/Written with proper grammar in English and Hindi
• Good computer and typing (28-30 wpm) skills
• Candidates pursuing their graduation from distance learning can also apply, but they must ensure that examinations are after 06 months from the date of joining.

Why Join Fusion CX?

Fusion CX offers a dynamic and supportive work environment with ample opportunities for growth. If you are seeking customer service jobs in Kolkata, here’s why you should consider this job vacancy in Fusion CX:

• • Competitive Compensation: Fixed CTC with industry-standard benefits.
  • Work-Life Balance: Enjoy a five-day work week with two rotational days off.
  • Transport Facility: Convenient transportation is provided within a designated company radius.

Explore the potential to develop your career with one of the leading customer service associate jobs in Kolkata. At Fusion CX, we’re committed to empowering our employees and delivering transformative customer experiences. Join us as a customer service associate for an international process in Kolkata, and build a career with a global CX company.