Customer Service Associate – Inbound Support (WFO, Kolkata)

Are you fluent in Hindi, English and Bengali? Are you searching for a customer service job vacancy in Kolkata that offers stable work-from-office roles, multilingual customer interaction, and round-the-clock operations? Fusion CX is hiring Customer Service Associates for an inbound support role serving domestic utility and service customers. This position is ideal for candidates fluent in Bengali, Hindi, and English who can confidently support customers across a 24×7 environment. This role operates within a structured, performance-driven environment, offering consistent processes, rotational shifts, and hands-on experience in inbound customer service operations.

Job Description:

About the Role

As a Customer Service Associate – Inbound Support, you will handle incoming customer calls, address service-related queries, and provide accurate information while adhering to defined service standards. You will play a key role in delivering timely, courteous, and effective customer support across multiple interaction scenarios.

Key Responsibilities

• Handle inbound customer calls across a 24×7 operational environment
• Communicate clearly and professionally with customers in Bengali, Hindi, and English
• Understand customer concerns and provide accurate information or guidance
• Follow standard operating procedures for call handling, documentation, and escalation
• Maintain professionalism and service quality during all customer interactions
• Record call details and updates accurately using basic computer systems
• Meet defined productivity, quality, and attendance expectations
• Adapt to rotational shifts and weekly offs as per operational requirements

Responsibilities may evolve based on business needs.

Job Requirements:

Education

• Graduation completed or currently pursuing from a recognized institution

Experience & Skills

• Fluency in Bengali, Hindi, and English (verbal communication mandatory)
• Basic knowledge of computers and Microsoft Excel
• Ability to work in rotational shifts, including nights and weekends
• Customer-focused mindset with good listening and comprehension skills
• Willingness to work in a work-from-office setup

Work Mode & Shift

• Work From Office (WFO)
• Location: Kolkata
• Shift: 24×7 rotational shifts with rotational weekly offs

Why Join Fusion CX?

At Fusion CX, people come first. Our customer service teams work within a structured, performance-driven environment where clarity of role, process discipline, and respectful teamwork shape everyday work. For candidates exploring customer service jobs in Kolkata or a long-term call center or BPO job vacancy in Kolkata with stability, this role offers exactly that foundation.

You will gain hands-on exposure to inbound customer support operations, work in a multilingual service environment, and build dependable skills that translate into long-term employability. Fusion CX focuses on consistent schedules, clear expectations, supportive leadership, and professional growth — making it an ideal workplace for individuals who value structure, learning, and career continuity in the contact center industry.