Customer Service Associate – Inbound Support (Part-Time) – Howrah, India

Looking for part-time jobs in Howrah that fit around your studies, family commitments, or other responsibilities? Fusion CX is hiring Customer Service Associates – Inbound Support for a leading e-commerce support program. If you have strong communication skills, enjoy helping people, and are searching for flexible customer service jobs in Howrah, this opportunity could be the perfect fit.

Whether you’re a fresher looking to gain professional experience or someone seeking part-time work with a reputed employer, this role offers a chance to build valuable customer support skills while working in a fast-paced and collaborative environment. With flexible 4-hour shifts and exposure to one of India’s fastest-growing e-commerce ecosystems, you’ll gain practical experience that can help shape your future career.

Immediate Joiners Preferred

Job Description

About the Role

As a Customer Service Associate – Inbound Support, you will assist suppliers and vendors by addressing inquiries, resolving concerns, and providing timely support through inbound customer interactions. You will serve as a key point of contact, helping ensure smooth communication and a positive support experience.

The ideal candidate is customer-focused, analytical, and comfortable working with digital tools and support systems.

Key Responsibilities

• Handle inbound customer and supplier support interactions professionally and efficiently.
• Understand supplier and vendor concerns and provide appropriate solutions.
• Analyze issues, identify root causes, and recommend suitable resolutions.
• Maintain accurate records of interactions and support activities.
• Coordinate with internal teams when escalation or additional support is required.
• Deliver a positive customer experience through clear communication and timely responses.
• Follow established operational processes, quality standards, and service guidelines.
• Utilize support tools, spreadsheets, and documentation systems effectively.

Job Requirements

Education

• Minimum Qualification: XII Pass

Language Requirements

• Strong communication skills in Hindi and English (Mandatory).
• Regional language proficiency is an added advantage.
• Excellent verbal and written communication abilities.

Skills & Competencies

• Strong analytical and logical reasoning skills.
• Ability to understand supplier and vendor concerns and propose effective solutions.
• Customer-focused mindset with strong problem-solving abilities.
• Good interpersonal and communication skills.
• Ability to work in a fast-paced support environment.
• Strong attention to detail and process adherence.

Technical Skills

• Hands-on experience with:
  • MS Office
  • Google Sheets
  • Google Documents
  • Internet-based applications and tools

Preferred Experience

• E-commerce experience or knowledge is an advantage.
• Customer service, inbound support, or customer care experience is preferred.
• Freshers with strong communication and analytical skills are encouraged to apply.

Work Details

• Location: Howrah, India
• Work Mode: Work From Office (WFO)
• Employment Type: Part-Time / GIG Opportunity
• Shift Window: 6:00 AM to 10:00 PM
• Working Hours: Any 4 Hours Within Shift Window
• Immediate Joiners Preferred

Why Join Fusion CX?

Build skills, earn income, and grow with a company that believes in creating opportunities for people at every stage of their career journey.

• Flexible part-time work schedule that supports work-life balance.
• Ideal opportunity for students, freshers, and professionals seeking additional income.
• Gain experience in customer service and e-commerce support operations.
• Learn valuable communication, problem-solving, and customer engagement skills.
• Work with a people-first organization that values growth, learning, and career development.
• Become part of a collaborative workplace where your contributions are recognized and appreciated.

If you’re looking for part-time jobs in Howrah, customer service jobs in Howrah, inbound support jobs, call center jobs in Howrah, GIG jobs in Howrah, e-commerce support jobs, or jobs in Howrah for freshers, apply today and start your journey with Fusion CX.