Customer Service Associate – Inbound Support (GIG, WFO – Howrah)

If you are actively searching for call center jobs in Howrah that offers immediate work exposure, structured processes, and short-term flexibility, this role is designed for you. Fusion CX is hiring Customer Service Associates for a high-volume inbound support process focused on handling supplier and customer queries with accuracy and clarity. This opportunity is ideal for candidates exploring customer service job vacancies in Howrah who want practical ecommerce support experience without long-term commitment barriers.

Job Descriptions:

About the Role

As a Customer Service Associate, you will handle inbound customer and supplier interactions for an ecommerce support process. The role requires strong listening skills, logical problem analysis, and accurate documentation while working within defined service guidelines. This is a GIG-based engagement, suitable for candidates seeking short-term or flexible employment without impacting future opportunities.

Key Responsibilities

• Handle inbound customer and supplier queries in accordance with defined SOPs
• Understand issue context, analyze the problem, and provide accurate resolutions
• Communicate clearly and professionally in Hindi and English during live interactions
• Use CRM and internal tools to document interaction details and resolutions
• Apply logical reasoning to quantify issues and identify appropriate solutions
• Maintain accuracy, turnaround time, and service quality benchmarks
• Follow process compliance, data handling, and documentation standards
• Escalate unresolved cases as per defined workflows

Job Requirements:

Education

• Completion of higher secondary from a recognized board

Experience & Skills

• Fresher or candidates with prior ecommerce or customer support experience
• Hands-on experience with MS Office or Google Sheets/Documents preferred
• Strong analytical and logical reasoning skills
• Ability to understand supplier/vendor problem statements clearly
• Comfortable working in a structured inbound support environment

Language & Communication Requirements

• Proficient in Hindi and English (verbal and written) and Knowledge of regional languages is an advantage.
• Bengali language support required for select positions.

Language allocation will be confirmed during screening

Work Mode

• Work From Office (WFO)
• Location: Howrah
• GIG / Short-term engagement

Why Join Fusion CX?

Fusion CX offers high-volume operational roles where clarity, process discipline, and exposure to learning come first. For candidates considering call center jobs in Howrah that provide structured onboarding, predictable workflows, and immediate hands-on experience, this role delivers exactly that. Among customer service job vacancies in Howrah, this opportunity stands out to professionals seeking exposure to e-commerce processes, skill development, and flexibility without long-term constraints.