Customer Service Associate – Inbound Support (GIG Hiring, WFO – Siliguri)

If you are actively searching for a call center job vacancy in Siliguri that offers immediate hiring, structured inbound work, and real exposure to e-commerce support, this opportunity is designed for you. Fusion CX is hiring Customer Service Associates at scale for an inbound support role supporting customer and supplier interactions in an e-commerce environment. This role is ideal for candidates exploring customer service jobs in Siliguri who want stable, work-from-office employment with clear expectations, defined processes, and fast onboarding.

Job Description:

About the Role

As a Customer Service Associate, you will handle inbound customer and supplier queries related to orders, processes, and issue resolution. The role requires strong communication in Hindi and English, logical problem-solving, and accurate documentation while working within defined SOPs. This is a GIG-based engagement, suited for candidates looking for short-term, high-volume opportunities without long-term disruption.

Key Responsibilities

• Handle inbound customer and supplier calls in line with defined SOPs
• Communicate clearly and professionally in Hindi and English (regional language support where applicable)
• Understand issues raised by customers or suppliers and quantify the problem accurately
• Propose appropriate solutions or escalation paths based on process guidelines
• Document interactions, actions taken, and outcomes accurately in the system
• Use MS Office or Google tools (Sheets, Docs) for tracking and reporting
• Maintain service quality, compliance, and turnaround time standards
• Apply analytical and logical reasoning to resolve e-commerce-related queries

Job Requirements:

Education

• Completion of XII from a recognized board

Experience

• Freshers and candidates with relevant customer service or e-commerce experience may apply
• Prior exposure to e-commerce processes is an advantage, not mandatory

Language Requirements

• Proficient in Hindi and English (verbal and written). Knowledge of regional languages is an advantage
• Bengali language support is required for select positions.

(Language allocation will be confirmed during the screening process based on business needs)

Skills & Competencies

• Strong verbal and written communication skills
• Basic proficiency in MS Office / Google Sheets & Documents
• Logical reasoning and problem-solving ability
• Comfort handling structured inbound support processes
• Willingness to work from office in Siliguri

Work Mode

• Work From Office (WFO)
• Location: Siliguri

Why Join Fusion CX?

Fusion CX supports large-scale hiring with structured onboarding, defined workflows, and realistic performance expectations. For candidates considering a call center job vacancy in Siliguri, this role provides fast entry, operational clarity, and hands-on exposure to e-commerce support without sales pressure. Among customer service jobs in Siliguri, this opportunity stands out for its volume hiring, language flexibility, and disciplined work environment—ideal for professionals seeking immediate work, skill exposure, and dependable short-term engagement.