Customer Service Associate – Inbound Support (GIG Hiring, WFO, Kalyani)

If you are exploring a customer support or call center job vacancy in Kalyani that offers hands-on inbound work and exposure to real e-commerce support operations, this role is designed for you. Fusion CX is hiring Customer Service Associates for an inbound support process focused on supplier and vendor coordination. Created for candidates seeking customer support jobs in Kalyani, this opportunity suits professionals who enjoy problem-solving, structured workflows, and operational responsibility.

Job Descriptions:

About the Role

In this role, you will manage inbound interactions related to supplier and vendor queries, analyze operational issues, and support timely resolution using defined tools and processes. The position requires clarity of communication, logical reasoning, and accurate documentation.

Key Responsibilities

• Handle inbound support interactions from suppliers and vendors.
• Understand, analyze, and quantify operational problem statements.
• Propose appropriate solutions aligned with process guidelines.
• Accurately document cases using internal systems and trackers.
• Coordinate with internal teams to ensure resolution timelines are met.
• Maintain quality, productivity, and compliance standards.
• Adhere to assigned work schedules and operational requirements.

Job Requirements:

Education

• Completion of higher secondary or equivalent from a recognized board.

Experience & Skills

• E-commerce experience or operational knowledge is an advantage.
• Strong analytical and logical reasoning abilities.
• Ability to interpret issues and recommend practical solutions.
• Hands-on experience with MS Office and Google Sheets/Documents.
• Comfortable working in a structured, inbound support environment.

Language & Communication Requirements

• Proficient in Hindi and English (verbal and written).
• Knowledge of regional languages is an advantage.

Other Requirements

• This is a gig / short-term engagement.
• Willingness to work from the office as per operational schedules.

Work Mode & Location

• Work Mode: WFO
• Location: Kalyani, India

Why Join Fusion CX?

Fusion CX offers a people-first environment where employees receive structured onboarding, role-specific training, and clear expectations from the start. You’ll gain practical experience, develop transferable support skills, and build a strong foundation through Kalyani job opportunities in call centers or customer support jobs in Kalyani that emphasize learning, accountability, and long-term career relevance in customer experience operations.