Fusion CX is hiring a Customer Service Associate – Inbound Support & Call Routing for an active job hiring in Cebu. This role is ideal for candidates seeking call center jobs in Cebu, where communication, coordination, and customer handling are key. You will manage inbound calls, direct customers to the appropriate internal departments, and make outbound courtesy calls as needed. This opportunity suits individuals who are organized, responsive, and looking to build a career in customer service jobs in Cebu within a structured and fast-paced BPO environment.
Job Description:
Key Responsibilities:
- Inbound Call Handling
- Answer incoming customer calls professionally and efficiently
- Understand customer needs and route calls to the correct internal departments
- Call Routing & Coordination
- Ensure accurate and timely transfer of calls
- Coordinate with internal teams to support a smooth communication flow
- Outbound Courtesy Calls
- Make outbound calls for follow-ups or courtesy check-ins
- Maintain professionalism and clarity in all customer interactions
- Customer Experience
- Provide a positive and seamless experience across every touchpoint
- Address basic queries before transferring calls when applicable
- Documentation & Accuracy
- Maintain accurate call records and update systems as required
- Ensure all interactions are properly logged for tracking and follow-up
Job Requirements:
- Minimum qualification: XII pass
- Strong communication skills in English (minimum B2 level preferred)
- Good interpersonal and listening skills
- Basic computer knowledge and familiarity with call handling systems
- Ability to multitask and work in a fast-paced environment
- Willingness to work in a flexible schedule (WFO setup)
- Prior experience in a call center or customer support role is preferred
Why Join Fusion CX?
Start your customer service career with a role that builds communication, coordination, and real-world CX skills.
- Entry-level call center job in Cebu with structured training and support
- Gain hands-on experience in inbound support and call routing processes
- Work in a stable environment with clear expectations and workflows
- Build foundational skills for long-term growth in BPO jobs in Cebu
- Exposure to both inbound and outbound customer interactions
- Opportunity to grow into advanced roles within customer experience
This job hiring in Cebu is ideal for candidates exploring customer service associate jobs in Cebu, call center hiring in Cebu, or entry-level BPO jobs in Cebu. If you’re looking to start or strengthen your career in customer service, this role offers a solid foundation and growth potential.