Customer Service Associate – Inbound Support & After-Sales (International Process) – Cebu, Philippines

Fusion CX is hiring a Customer Service Associate – Inbound Support & After-Sales for a growing customer service job or call center hiring opportunity in Cebu. This role is ideal for candidates looking for call center jobs in Cebu, where customer interaction, problem-solving, and service excellence are at the core of daily work. You will handle inbound customer calls, provide after-sales support, assist with troubleshooting, and manage service requests. This is a strong opportunity for individuals seeking customer service jobs in Cebu that offer stability, skill development, and exposure to international (US) processes.

Job Description:

Key Responsibilities:

• Inbound Customer Support
  • Answer incoming calls from consumers and business clients
  • Provide after-sales support and resolve customer concerns efficiently
• Customer Inquiry & Troubleshooting
  • Respond to product and service-related inquiries
  • Conduct basic troubleshooting and document incidents clearly
• Service Request Management
  • Create and manage store service requests accurately
  • Ensure proper documentation of customer interactions
• Call Handling & Escalation
  • Transfer live calls to the corporate hotline when required
  • Coordinate with internal teams for issue resolution
• Outbound & Follow-Ups (As Needed)
  • Make outbound calls for follow-ups, appointments, or escalations
  • Maintain professionalism across all interactions
• Documentation & Communication
  • Maintain accurate records of incidents and requests
  • Respond to customer emails effectively and promptly
• Work Flexibility
  • Adapt to flexible schedules and work with minimal supervision

Job Requirements:

• Minimum qualification: XII pass
• Prior experience in a call center or customer service role preferred
• Strong communication skills in English (minimum B2 level preferred)
• Good listening, problem-solving, and interpersonal skills
• Basic computer knowledge and the ability to handle CRM tools
• Ability to multitask and work in a fast-paced environment
• Willingness to work flexible shifts

Why Join Fusion CX?

Build real customer experience skills while working on global support processes in a high-demand industry.

• Work on international (US) campaigns in a fast-growing call center job in Cebu
• Gain hands-on experience in after-sales support, troubleshooting, and customer handling
• Be part of a structured environment that supports learning and performance growth
• Develop core skills for long-term careers in customer service jobs in Cebu
• Exposure to email, voice, and service request handling processes
• Opportunity to grow within a stable and performance-driven organization

This customer service job or international inbound and after-sales support hiring in Cebu is perfect for candidates exploring BPO jobs in Cebu, customer support jobs in Cebu, or entry-level call center roles in Cebu. If you are looking to start or strengthen your career in customer service, this role offers the right foundation and growth path.