Customer Service Associate – Inbound & Outbound Support – Solar Energy – Kolkata, India

Fusion CX is hiring for a Customer Service Associate – Inbound & Outbound Support role, a growth-oriented BPO job vacancy in Kolkata for individuals looking to build a career in customer experience. This opportunity is ideal for candidates seeking call center jobs in Kolkata that combine customer support with outbound calling responsibilities. In this role, you will handle customer interactions across inbound and outbound channels, ensuring a seamless experience while supporting lead qualification and follow-ups. If you are someone who communicates confidently, solves problems efficiently, and thrives in a target-driven environment, this customer service role offers the right platform to grow.

Job Description:

Key Responsibilities:

Inbound Support

• Handle incoming customer calls professionally and efficiently
• Address customer inquiries, concerns, and complaints
• Provide accurate information about products and services
• Ensure timely resolution and high customer satisfaction

Outbound Calling

• Make outbound calls to potential and existing customers
• Qualify leads based on predefined criteria
• Follow up on inquiries and support lead conversion
• Maintain accurate call records and update CRM systems

Customer Relationship Management

• Build and maintain strong customer relationships
• Deliver a positive experience across every interaction
• Escalate complex issues to relevant teams when required

Job Requirements:

• Minimum qualification is Higher Secondary or equivalent
• Fluency in English and Hindi (minimum B2 level preferred)
• Strong communication and interpersonal skills
• Good listening and problem-solving abilities
• Basic computer knowledge and familiarity with CRM tools
• Ability to work under pressure and meet performance targets
• Prior experience in a call center or customer support role is preferred

Why Join Fusion CX?

Start strong, grow fast, and build real customer experience skills in a high-demand industry.

• Work on inbound and outbound processes in the solar and energy sector
• Step into a call center job in Kolkata with structured training and support
• Gain hands-on experience in customer handling, lead qualification, and CRM tools
• Be part of a performance-driven environment that builds core CX skills
• Explore growth opportunities into senior roles and team handling positions
• Develop communication and problem-solving skills that strengthen long-term career paths

This job vacancy in Kolkata is a great fit for candidates exploring customer service jobs in Kolkata, BPO jobs in Kolkata, or entry-level call center roles in Kolkata. Whether you are starting your career or looking to gain stability and growth, this role offers a strong foundation in customer experience.