Customer Service Associate – Inbound Healthcare Support (WFO, Kolkata)

If you are searching for a patient and healthcare support job vacancy in Kolkata that offers stable inbound customer interaction within a healthcare environment, this opportunity is designed for you. Fusion CX is hiring Customer Service Associates to manage patient and service-related queries for a healthcare support process. Ideal for professionals exploring a call center job in Kolkata, this role provides structured inbound exposure in a 24×7 operational setup. Multiple positions open, apply now!

Job Description:

About the Role

You will handle inbound customer interactions related to healthcare services, appointment coordination, and patient support. The position requires empathy, clarity in communication, and the ability to manage queries efficiently within defined service standards.

Key Responsibilities

• Handle inbound calls related to patient support and service inquiries.
• Provide accurate information regarding healthcare services and processes.
• Address and resolve customer concerns in a timely manner.
• Document call details accurately in CRM systems.
• Escalate complex cases as per defined protocols.
• Maintain service quality, compliance, and turnaround time benchmarks.
• Work rotational shifts in a 24×7 operational environment.

Job Requirements:

Education

• Completion of XII from a recognized board.

Experience & Skills

• Prior experience in healthcare support, hospital services, or patient query handling preferred.
• Experience in inbound customer service is an advantage.
• Strong listening skills and problem-resolution abilities.
• Comfortable handling high-volume inbound call workflows.
• Basic system knowledge and ability to navigate CRM platforms.

Language & Communication Requirements

• Proficient in English, Hindi, and Bengali (verbal and written).
• Clear pronunciation and structured communication skills required.
• Versant Level 4 or equivalent communication proficiency preferred.

Other Requirements

• Willingness to work in rotational shifts (24×7 operations).
• Work Mode: Work From Office (WFO).

Work Mode & Location

• Work Mode: WFO
• Location: Kolkata, India

Why Join Fusion CX?

At Fusion CX, employees are supported through structured onboarding, role-based learning, and clearly defined performance expectations. You will gain exposure to regulated service environments, strengthen communication capabilities, and grow within a professional setup that values consistency and empathy, making this a strong opportunity among inbound call center and patient support Kolkata job vacancies for candidates seeking long-term relevance in customer service operations in a healthcare environment.