Customer Service Associate (Hospitality – Hotel Booking Sales) – Kolkata, India

Are you searching for jobs in Kolkata that offer international exposure, performance-driven growth, and a fast-paced work environment? We are currently hiring for Customer Service Associate roles to join our hotel booking or hospitality sales process in Kolkata. If you’re looking for customer service jobs, customer support jobs in Kolkata, or a job vacancy in Kolkata that allows you to build global communication skills while delivering excellent customer service, this is your chance to grow in a people-first CX company. Apply now!

Job Description – Customer Service Associate

About the Role

We are looking for proactive and results-oriented individuals to join our hotel bookings or hospitality sales team as Customer Service Associates. The ideal candidate will have prior experience in international inbound sales, specifically in hotel bookings and upselling services to regions like the UK and the US.

Key responsibilities of the customer service associate in Kolkata:

• Handle international inbound inquiries related to hotel bookings.
• Convert inquiries into sales through effective communication and upselling strategies.
• Deliver outstanding customer service to ensure a seamless booking experience.
• Resolve customer concerns with professionalism and efficiency.
• Consistently meet or exceed monthly sales targets.
• Maintain detailed and accurate records of customer interactions and sales.

Job Requirements – Customer Service Associate

Candidate requirements for the role of customer service associate for hotel bookings or hospitality sales process in Fusion CX Kolkata:

• Minimum 6 months of experience in international sales, specifically in upselling within the hospitality/hotel booking domain.
• Excellent verbal communication skills in English with a persuasive and confident demeanor.
• Prior experience dealing with UK and US customers is preferred.
• Comfortable working in a 24/7 rotational shift environment.
• Immediate joiners will be given preference.
• Familiarity with CRM systems and sales pipelines is a plus.

Job Details

• Position: Customer Service Associate (Hospitality – Hotel Booking Sales)
• Location: Y9, Street No. 13, EP Block, Sector V, Bidhannagar, Kolkata, West Bengal 700091
• Shift Timings: 24×7 Rotational Shifts (One-way cab provided during odd hours)
• Work Schedule: 7 Rotational Week Offs per Month
• Employment Type: Full-Time | On-site | Immediate Joiners Preferred

Why Join Fusion CX?

At Fusion CX, you don’t just build a career, you become part of a mission-driven, globally aligned CX transformation company. Join us as a customer service associate for hotel bookings or hospitality sales in Fusion CX in Kolkata. Whether you’re exploring customer service jobs or job vacancies in Kolkata, we offer the platform for growth, learning, and long-term success.

• Work alongside global professionals and gain exposure to UK and US clientele.
• Enjoy a structured work environment designed to support performance and well-being.
• Benefits from comprehensive onboarding and ongoing development opportunities.
• Be part of a people-first culture that values initiative, communication, and empathy.
• Experience the pace and rewards of an international hospitality campaign, right here in Kolkata.

Ready to grow your career in one of the most exciting customer support jobs in Kolkata? Apply now and be part of a winning team at Fusion CX as a customer service associate for hotel bookings and the hospitality sales team.