Customer Service Associate – Healthcare – Tamil, Telugu, Malayalam, Kannada – Mumbai

Are you fluent in Tamil, Telegu, Malayalam or Kannada? Are you someone with healthcare knowledge who wants to build a rewarding career in customer service? If you possess these qualities and are a compassionate individual with a deep-seated interest in healthcare and the medical industry, we have a perfect opportunity for you! Fusion CX welcomes dedicated individuals to join our team in Mumbai as Customer Service Associates serving an emerging healthcare brand. This opportunity awaits you if you have a clinical, biology, or medical science background.

Moreover, as a healthcare coach, you’ll guide and support patients, empowering them to navigate their healthcare journey. Also, proficiency in English and Tamil, Telegu, Malayalam, or Kannada is essential for this customer service representative role in healthcare. So, seize this chance to impact lives and positively advance your career with Fusion CX. Apply today for multiple openings!

Job Description

As a Customer Service Associate – healthcare, you will:

  • Provide psychosocial support to patients dealing with chronic, acute, or terminal illnesses.
  • Engage in post-discharge communication to assess health status and provide necessary counseling.
  • Monitor patients to evaluate their progress during the treatment and maintain accurate records.
  • Engage with patients to identify their medical needs and channel them to hospitals or healthcare providers.
  • Address patient queries, offering solutions and information based on predefined FAQs.
  • Counsel patients scheduled for surgeries on health outcomes.
  • Collect health records data from consenting patients.
  • Register new patients in the system upon contact.
  • Receive regular feedback from managers and undergo ongoing program-related and on-the-job training sessions.
  • Maintain accurate patient data management, ensuring confidentiality and compliance with healthcare standards.

Job Requirements

  • Educational Background: A bachelor’s degree in a clinical or medical field,
    such as B. Pharma or D Pharma biology or a related field, is essential. However, candidates with backgrounds such as paramedics, clinical psychologists, physiotherapists, dietitians, nutritionists, or other related fields will be preferred.
  • Skills: Exceptional communication skills in English, Tamil, Telegu,
    Kannada, or Malayalam.
  • Experience: At least one year of relevant experience in healthcare or customer
    service. However, freshers can also apply.

Desired skills

  • Clear and articulate communication skills, ensuring patients understand without ambiguity.
  • Good active listening abilities to comprehend patient needs effectively.
  • Demonstrated passion for patient care, making it a top priority.
  • Natural conversationalist with broad knowledge to engage patients on diverse topics.
  • Familiarity with medical conditions and terminologies for effective communication
  • Proficiency in handling patient complaints, grievances, and conflicts with hospital services or treatment.
  • Accurate data entry, transcription, and storage, both electronically and in written form.
  • A pleasant demeanor and positive attitude towards healthcare consumers foster a comfortable patient environment.
  • Emphasis on collaboration, functioning as a team player to bridge gaps across departments.

Why Join Fusion CX in Mumbai:

Fusion CX leads the way in innovating healthcare experiences, offering a platform for customer service professionals where their contributions can profoundly impact healthcare consumers’ and patients’ lives. Joining our team entails:

  • Being part of a company that emphasizes empathy, patient care, and personal advancement.
  • Opportunities to pioneer and enhance patient and consumer experiences within healthcare.
  • A nurturing workplace environment fostering ongoing learning and growth.
  • Collaborating with a team of dedicated professionals committed to elevating healthcare delivery and patient contentment.

At Fusion CX in Mumbai, your efforts will directly influence patients’ well-being and healthcare providers’ success. If you’re passionate about healthcare and customer service and proficient in English and Tamil, Telegu, Kannada, or Malayalam, we invite you to apply and join our mission to revolutionize patient experiences.

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Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication.

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