Customer Service Associate – Financial Services Support (WFO, Kingston)

If you are evaluating call center jobs in Jamaica that go beyond basic scripts and focus on real customer decision-making, this role offers hands-on responsibility within a structured financial services environment. Fusion CX is hiring Customer Service Associates in Kingston to support customers through loan-related interactions, combining customer service, process ownership, and outcome accountability. Designed for professionals seeking customer service careers in Jamaica with clear expectations, performance visibility, and skill-based growth, this customer support role suits individuals who prefer responsibility over routine and accuracy over volume.

Job Description:

About the Role

As a Customer Service Associate, you will support customers through phone and video interactions, guiding them across the loan lifecycle while ensuring transparency, regulatory compliance, and service quality. The role requires analytical thinking, customer education, and the ability to manage both service and collections-related activities within defined guidelines.

Key Responsibilities

• Guide customers through the loan application and servicing processes via phone or video calls
• Educate customers clearly on loan terms, conditions, and repayment expectations
• Apply underwriting guidelines to support informed lending decisions
• Manage customer interactions across the loan lifecycle, including follow-ups and collections activities
• Consistently meet weekly individual and team performance targets
• Identify opportunities for customer retention and process improvement using existing data
• Ensure compliance with regulatory, documentation, and process requirements
• Provide structured feedback to improve customer journey efficiency and clarity

Job Requirements:

Education

• Graduation from a recognized institution

Experience & Skills

• Strong customer communication and problem-solving skills
• Ability to explain financial concepts clearly and responsibly
• Comfort handling performance-driven targets and accountability
• Analytical mindset with attention to accuracy and compliance
• Willingness to participate in assessment-based hiring (including video evaluation)
• Availability of working full-time (minimum 40 hours per week)
• Flexibility to work 8-hour shifts between 7:00 AM and 9:00 PM CST

Work Mode

• Work From Office (WFO)
• Location: Kingston, Jamaica

Why Join Fusion CX?

Fusion CX builds operational roles where performance is measured through clarity, ownership, and consistency—not pressure-driven volume. For professionals exploring call center jobs in Jamaica that offer structured responsibility and genuine exposure to financial service operations, this role provides disciplined onboarding, transparent metrics, and skill-based progression. Among customer support careers in Jamaica, Fusion CX offers a professional environment where individuals grow through execution, accountability, and long-term capability development rather than short-term incentives.