Customer Service Associate – Enterprise Support – Bengaluru
Bengaluru continues to grow as a hub for digital customer experience roles, and this position offers meaningful exposure to enterprise support processes. If you’re seeking customer service associate jobs in Bengaluru that blend communication with structured problem-solving, this role aligns well with your aspirations and growth. Apply now!
Job Description:
About the Role
You’ll assist customers with enterprise service enquiries, document interactions in internal systems, and follow resolution pathways with accuracy. The customer service associate role requires strong communication, patience, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities
- Respond to customer enquiries via phone, email, or chat with clear, timely information.
- Address concerns, process requests, and provide updates accurately.
- Maintain detailed CRM documentation for every interaction.
- Collaborate with internal teams when cases require additional investigation.
- Provide clear guidance on service steps, troubleshooting, or process expectations.
- Ensure interactions reflect professionalism and Fusion CX’s standards of customer care.
Responsibilities may evolve based on business needs.
Job Requirements:
- Education: Recent Graduate
- Strong communication skills and customer orientation
- Ability to multitask and maintain accuracy in documentation
- Basic proficiency with digital tools and CRM systems
- Work Mode: Work from office (WFO)
Note: Preference may be given to male candidates; however, all qualified candidates can apply.
Why Join Fusion CX?
At Fusion CX Bengaluru, you will find a workplace that supports learning, values clarity, and encourages consistent professional growth. From day one, you’ll work with leaders who offer guidance, teams that collaborate closely, and processes designed to help you confidently build your career in customer operations. You can work with leading clients from around the world with new-edge tools and technologies, and grow your skills. If you are looking for customer service associate jobs or a call center role in Bengaluru, join us as a customer service associate at Fusion CX Bengaluru.