Customer Service Associate – English – Debt Solution – BFSI

Empower others towards financial freedom: Become a Customer Service Associate at Fusion CX. Are you passionate about helping people? Do you thrive on clear, compassionate communication? Partner with customers as a Customer service Associate, fluent in English to navigate debt solutions and guide them with expertise and empathy. Be their trusted resource, empowering them with knowledge and support. Join a team dedicated to making a difference, one conversation at a time. Multiple positions are open. Apply now and build a meaningful career at Fusion CX.

Job Description

Specific duties and responsibilities performed by the Customer Service Associate fluent in English offering debt solution services:

• Initiate outbound calls to customers to confirm and assess their current debt situation.
• Clearly and persuasively explain our debt settlement/enrollment programs, outlining the benefits and advantages to clients.
• Provide comprehensive information about our services and how they can help customers save money and expedite debt repayment.
• Handle incoming calls from customers seeking assistance with their debt-related queries and concerns.
• Address customer concerns, provide accurate information about our services, and guide them through the enrollment process empathetically and professionally.
• Effectively manage a relatively lower volume of inbound calls than outbound ones, ensuring prompt resolution and customer satisfaction.
• Maintain accurate and detailed records of customer interactions, including call notes and relevant information, per company policies and procedures.
• Ensure all customer information is kept confidential and handled with utmost integrity, adhering to regulatory guidelines and privacy laws.
• Meet or exceed established performance metrics, including call volume, conversion rates, and customer satisfaction goals. Required Skills:

Job Requirements

Key competencies, attributes and skills of an ideal candidate for Customer Service Associate providing customers debt solutions and support:

• Proficiency in English at an 80% level or higher.
• Minimum one year of sales experience
• Intermediate Communication skills
• Previous outbound/inbound support experience is desirable but not mandatory.
• Strong documentation and record-keeping habits, with attention to detail and accuracy
• Self-motivated with a proactive approach to problem-solving and customer service excellence

Why Join Fusion CX

Passionate about empowering others? Here, you won’t just answer calls; you’ll guide individuals toward financial freedom through expert advice and genuine empathy. Be their trusted partner as a Customer service Associate (English), navigate debt solutions together, and witness their success stories. Develop your communication skills, problem-solving mind, and a promising career path with the talent-nurturing environment at Fusion CX – all while making a real impact in people’s lives. Join our supportive team and build a fulfilling future for yourself and the lives you touch. Apply today!