Customer Service Associate – English – Debt Solution – BFSI

Empower others towards financial freedom: Become a Customer Service Associate at Fusion CX. Are you passionate about helping people? Do you thrive on clear, compassionate communication? Partner with customers as a Customer service Associate, fluent in English to navigate debt solutions and guide them with expertise and empathy. Be their trusted resource, empowering them with knowledge and support. Join a team dedicated to making a difference, one conversation at a time. Multiple positions are open. Apply now and build a meaningful career at Fusion CX.

Job Description

Specific Duties and Responsibilities:

  • Initiate outbound calls to customers to confirm and assess their current debt situation.
  • Clearly and persuasively explain our debt settlement/enrollment programs, outlining the benefits and advantages to clients.
  • Provide comprehensive information about our services and how they can help customers save money and expedite debt repayment.
  • Handle incoming calls from customers seeking assistance with their debt-related queries and concerns.
  • Address customer concerns, provide accurate information about our services, and guide them through the enrollment process empathetically and professionally.
  • Effectively manage a relatively lower volume of inbound calls than outbound ones, ensuring prompt resolution and customer satisfaction.
  • Maintain accurate and detailed records of customer interactions, including call notes and relevant information, per company policies and procedures.
  • Ensure all customer information is kept confidential and handled with utmost integrity, adhering to regulatory guidelines and privacy laws.
  • Meet or exceed established performance metrics, including call volume, conversion rates, and customer satisfaction goals. Required Skills:

Job Requirements

  • Proficiency in English at an 80% level or higher.
  • Minimum one year of sales experience
  • Intermediate Communication skills
  • Previous outbound/inbound support experience is desirable but not mandatory.
  • Strong documentation and record-keeping habits, with attention to detail and accuracy
  • Self-motivated with a proactive approach to problem-solving and customer service excellence

Why Join Fusion CX

Passionate about empowering others? Here, you won’t just answer calls; you’ll guide individuals toward financial freedom through expert advice and genuine empathy. Be their trusted partner as a Customer service Associate (English), navigate debt solutions together, and witness their success stories. Develop your communication skills, problem-solving mind, and a promising career path with the talent-nurturing environment at Fusion CX – all while making a real impact in people’s lives. Join our supportive team and build a fulfilling future for yourself and the lives you touch. Apply today!

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Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication.

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