Customer Service Associate – English – Debt Solution – BFSI

Empower others towards financial freedom: Become a Customer Service Associate in the Debt collection process at Fusion CX Mexico. Are you passionate about helping people? Do you thrive on clear, compassionate communication? Partner with customers as a Customer service Associate, fluent in English to navigate debt solutions and guide them with expertise and empathy. Be their trusted resource, empowering them with knowledge and support. Join a team dedicated to making a difference, one conversation at a time. For candidates seeking advancement, explore our customer service jobs in Mexico for outstanding opportunities. If you are seeking English-speaking customer service jobs in Mexico or call center jobs in Puerto Vallarta, Mexico, join us at Fusion CX to build a dynamic career. Multiple positions are open. Apply now and build a meaningful career at Fusion CX.

Job Description – Customer Service Associate

Specific duties and responsibilities performed by the Customer Service Associate fluent in English offering debt solution services:

• Should initiate outbound calls to customers to confirm and assess their current debt situation.
• Clearly and persuasively explain our debt settlement/enrollment programs, outlining the benefits and advantages to clients.
• Provide comprehensive information about our services and how they can help customers save money and expedite debt repayment.
• Handle incoming calls from customers seeking assistance with their debt-related queries and concerns.
• Address customer concerns, provide accurate information about our services, and guide them through the enrollment process empathetically and professionally.
• Effectively managing a relatively lower volume of inbound calls than outbound ones, ensuring prompt resolution and customer satisfaction.
• Maintain accurate and detailed records of customer interactions, including call notes and relevant information, per company policies and procedures.
• Ensure all customer information is kept confidential and handled with the utmost integrity, adhering to regulatory guidelines and privacy laws.
• Meeting or exceeding established performance metrics, including call volume, conversion rates, and customer satisfaction goals. Required Skills:

Job Requirements – Customer Service Associate

Key competencies, attributes, and skills of an ideal candidate for Customer Service Associate providing customers debt solutions and support:

• Proficiency in English at an 80% level or higher.
• Minimum of  one year of sales experience
• Intermediate Communication skills
• Previous outbound/inbound support experience is desirable but not mandatory.
• Strong documentation and record-keeping habits, with attention to detail and accuracy
• Self-motivated with a proactive approach to problem-solving and customer service excellence

Why Join Fusion CX

Passionate about empowering others? Here, you won’t just answer calls; you’ll guide individuals toward financial freedom through expert advice and genuine empathy. Be their trusted partner as a Customer service Associate (English), navigate debt solutions together, and witness their success stories. Develop your communication skills, problem-solving mind, and a promising career path with the talent-nurturing environment at Fusion CX – all while making a real impact in people’s lives. Join our supportive team and build a fulfilling future for yourself and the lives you touch. Apply today! For those ready to take the leap, our customer service jobs in Mexico, our customer service roles are designed for growth. And if you’re seeking excellence, our English speaking customer service jobs in Mexico will set you on a path to success.