Customer Service Associate – English – Debt Relief – Puerto Vallarta, Mexico

Do you like to connect with people? Are you a fluent English speaker? Do you often get praised for excellent communication skills? Join us at Fusion CX as a customer service associate and impact people’s lives by assisting customers with their debt settlement and enrollment needs for a debt relief service provider. You will be responsible for supporting and guiding customers in achieving financial freedom. If you are passionate about helping others and want to build a career in customer service, here is your chance! Apply now and join us as a Customer Service Associate in Puerto Vallarta, Mexico.

Job Description

Specific Duties and Responsibilities of the Customer Service Associate (English) in Puerto Vallarta, Mexico:

• Initiate outbound calls to customers to confirm and assess their current debt situation.
• Clearly and persuasively explain our debt settlement/enrollment programs, outlining the benefits and advantages to clients.
• Provide comprehensive information about our services and how they can help customers save money and expedite debt repayment.
• Handle incoming calls from customers seeking assistance with their debt-related queries and concerns.
• Address customer concerns, provide accurate information about our services, and guide them through the enrollment process empathetically and professionally.
• Effectively manage a relatively lower volume of inbound calls than outbound ones, ensuring prompt resolution and customer satisfaction.
• Maintain accurate and detailed records of customer interactions, including call notes and relevant information, per company policies and procedures.
• Ensure all customer information is kept confidential and handled with utmost integrity, adhering to regulatory guidelines and privacy laws.
• Meet or exceed established performance metrics, including call volume, conversion rates, and customer satisfaction goals.

Job Requirements

Essential qualifications, qualities, and skills necessary to thrive in the Customer Service Associate (English) role in Puerto Vallarta, Mexico:

• Proficiency in English at an 80% level or higher.
• Minimum one year of sales experience
• Intermediate Communication skills
• Previous outbound/inbound support experience is desirable but not mandatory.
• Strong documentation and record-keeping habits, with attention to detail and accuracy
• Self-motivated with a proactive approach to problem-solving and customer service excellence

Why Join Fusion CX:

Begin a new chapter in your career with Fusion CX and unlock a world of possibilities and opportunities for unlimited growth. Our commitment to excellence extends to our team members, offering a supportive environment where you can thrive and reach your full potential. With opportunities for growth, competitive benefits, and a collaborative culture, Fusion CX is the perfect place to take your career to the next level. Join us as an English-speaking Customer Service Associate in Puerto Vallarta, Mexico, and grow with a truly global CX transformation company.