Customer Service Associate – English – Commercial Retail

Are you an excellent communicator and quick to build rapport with people? Here is an incredible opportunity awaits! Join the rapidly growing team of passionate ambassadors at a Parks & Entertainment Contact Center dedicated to creating unforgettable experiences for millions of guests. As a Customer Service Associate – Sales Specialist, you will be the frontline representative of the company, responsible for delivering exemplary customer service and driving sales. If you have a passion for customer service and sales, excellent communication skills, and thrive in a fast-paced environment, we invite you to be part of our mission to inspire and create lasting memories for our guests. Multiple positions are open for a Customer Service Associate fluent in English in San Salvador, ELS; apply now!

Job Description

Here is what you will need to do as an English-speaking Customer Service Associate working with our San Salvador, ELS team:

• Handle inbound and outbound calls from guests worldwide, identifying their needs, clarifying information, and providing solutions or alternatives.
• Engage customers by building trust and going above and beyond to exceed their expectations.
• Utilize industry-specific terminology to communicate enthusiastically and effectively with guests.
• Upsell products and experiences to enhance guests’ visits, such as Dining, Tours, Animal Interactions, Park Admission Tickets, and Annual Pass products.
• Maintained expertise in park programs and products, processed orders, and solved any issues with orders while ensuring unparalleled customer service.
• Adapt to changes in a fast-paced environment, demonstrating flexibility and problem-solving skills.
• Meet and exceed key performance metrics, including qualitative and quantitative targets.
• Continuously attend educational sessions to improve knowledge and performance level.

Job Requirements

A frontline Customer Service Associate in Sal Salvador, ELS will need the following qualifications, qualities, and values to thrive in their role:

Minimum Requirements

• High school diploma or equivalent.
• Minimum six months of experience in a fast-paced call center environment.
• Minimum six months of sales experience.
• Written and verbal skills in English; bilingual preferred.

Desired Characteristics

• Excellent customer service skills with the ability to multi-task and problem-solve.
• Strong written and verbal communication skills with attention to detail.
• Comfortable working in a sales-oriented environment and meeting key performance metrics.
• Proficiency in computer skills, including Internet and Microsoft Office.
• Ability to sit for long periods.

Parks & Entertainment Contact Center Core Values

• Be a Team Player
• Exude Passion
• Become Innovative
• Demonstrate Integrity
• Maintain an Optimistic Mindset
• Radiate Excellence

Why Join Fusion CX:

Ready to elevate your career in finance? At Fusion CX, we offer more than just a job – we provide a platform for growth, innovation, and professional development. As a Customer Service Associate proficient in English in our San Salvador, ELS team, you’ll play a pivotal role in delivering exceptional service experiences while driving sales growth. With your dedication and passion for customer satisfaction, you’ll contribute to creating memorable moments for our guests. At Fusion CX, we offer a collaborative work environment, competitive benefits, and ample opportunities for career advancement. Join us and become part of a team shaping the future of customer experience in the entertainment industry. Apply now and embark on an exciting journey to elevate your career with Fusion CX.