Customer Service Associate – English – Commercial Retail (Parks & Resorts)

If you are exploring call center jobs in Medellin that combine customer interaction with real sales and service responsibility, this role offers meaningful front-line exposure in a structured environment. Fusion CX is hiring Customer Service Associates to support guest inquiries, reservations, and order management across multiple call types. Designed for professionals looking at hiring in Medellin for stable, process-driven roles, this opportunity suits candidates who value clarity, accountability, and consistent customer engagement rather than scripted routines.

Job Description:

About the Role

As a Customer Service Associate, you will provide sales and service support across inbound call interactions, assisting guests with new orders, existing reservations, and issue resolution. The role requires maintaining accurate data, building strong product knowledge, and delivering a transparent and pleasant service experience while meeting defined performance standards.

Key Responsibilities

• Provide sales and service support across all assigned call types
• Process new orders accurately and resolve issues related to existing reservations
• Ensure a clear, professional, and pleasant experience for all guest interactions
• Maintain up-to-date knowledge of products, services, and offerings
• Attend ongoing training sessions to remain current on product and process updates
• Perform accurate data entry for new and existing reservation orders
• Follow defined procedures and service guidelines consistently
• Meet pre-defined key performance indicators related to quality, productivity, and accuracy

Job Requirements

Education

• Graduation from a recognized institution

Skills & Competencies

• Strong verbal communication skills and customer handling ability
• Attention to detail and accuracy in data entry
• Ability to manage multiple call types and service scenarios
• Willingness to learn and retain product and service knowledge
• Basic computer proficiency and system navigation skills
• Ability to work in a structured, work-from-office environment

Work Mode

• Work From Office (WFO)
• Location: Colombia

Why Join Fusion CX?

Fusion CX offers customer service roles built on consistency, learning, and operational discipline. Employees are supported with structured onboarding, ongoing training, and clearly defined expectations that allow steady performance without ambiguity. For professionals considering call center jobs in Medellin or evaluating long-term hiring in Medellin opportunities that emphasize stability and skill development, Fusion CX provides a workplace where reliability, professionalism, and growth through experience are genuinely valued.