Customer Service Associate – English – BFSI

If you are a compassionate and persuasive person who wants to build a career in the customer service industry, we have an incredible opportunity for you! Join a global CX transformation company as a customer service associate fluent in English to serve a leading BFSI client and experience growth. As a Collections Agent, you will serve as a pivotal link between our clients and customers, ensuring the efficient collection of delinquent accounts while maintaining a high standard of customer service. Your role involves proactively contacting customers via telephone and email, negotiating payment terms, resolving queries, and adhering to regulatory guidelines. Apply now to elevate your career! Multiple openings await!

Job Description

Customer Service Associate working in a BFSI process with our team must perform the following functions:

• Contact customers to collect delinquent accounts on behalf of our client, utilizing practical communication skills and negotiation techniques.
• Negotiate payment terms and methods with customers upon reaching the right party, striving to achieve mutually beneficial outcomes.
• Respond promptly and accurately to customer queries, providing information and taking appropriate action to resolve issues.
• Submit disputes and invoices on behalf of customers through our client portal, ensuring timely and accurate processing. To ensure compliance and ethical conduct, adhere to relevant regulations, including the Fair Debt Collection Practices Act (FDCPct.
• Follow up with delinquent customers via email, maintaining professional communication and documentation.

Job Requirements

Customer Service Associate working for a renowned BFSI client must possess the following qualifications, qualities, and attributes:

Qualifications and Experience Required

• Minimum of 2 years of experience in Third Party Collections, demonstrating proficiency in debt recovery processes.
• Excellent negotiation and customer service skills, with a proven track record of achieving collection targets.
• Completion of at least 5 CXC subjects or equivalent qualification.

Required Skills and Attributes

• Ability to handle confidential information with discretion and integrity.
• Strong analytical skills, with attention to detail and accuracy in data management.
• Exceptional written and verbal communication skills can convey information clearly and professionally.
• Customer-centric attitude, dedicated to providing high-quality service and building positive relationships.
• Collaborative mindset, able to work effectively within a team environment.
• Comfortable working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities.
• Motivated by measurable performance goals, wanting to meet and exceed expectations consistently.
• Self-driven with high motivation to achieve targets and contribute to team success.
• Effective time management and organizational skills, capable of prioritizing tasks and managing workload efficiently.

Physical Requirements

• While performing the duties of this position, the employee is frequently required to sit.
• Minimal physical exertion, involving occasional lifting of materials weighing up to 20 pounds.
• Manual dexterity and coordination are required for operating office equipment such as a computer keyboard, mouse, and phone.

Why Join Fusion CX:

Elevate your career with Fusion CX, where passion meets purpose. Join our team and become part of a culture that values integrity, teamwork, and excellence. You will be able to learn and develop with a global leader in customer service and a diverse team working for a renowned BFSI client as an English-speaking Customer Service Associate. With opportunities for advancement and a supportive leadership team, you’ll have the resources to succeed and grow. Join us as an English-speaking Customer Service Associate for the BFSI sector and be part of a transformational journey.