Customer Service Associate – Energy & Utility – Kolkata
Are you fluent in Hindi, English and Bengali? If you are searching for customer service jobs in Kolkata and prefer a multilingual, office-based call center role with rotational shifts, this position offers steady learning and on-the-job growth while handling inbound enquiries in local languages.
Job Description:
About the Role
You will handle inbound customer interactions in Bengali, Hindi, and English, provide accurate information, document case details, and follow process guidelines to deliver timely resolutions. The role requires clear communication, basic data entry and Excel skills, and the ability to work in a 24×7 operation from the office.
Key Responsibilities
- Manage inbound customer calls and assist with service-related queries.
- Communicate clearly in Bengali, Hindi, and English to understand and resolve customer needs.
- Record interaction details and update internal systems accurately.
- Troubleshoot basic issues and follow standard escalation procedures for complex cases.
- Meet quality and productivity targets while maintaining a customer-first approach.
- Work assigned rotational shifts and adhere to weekly off schedules as per rostering.
- Support team objectives and collaborate with supervisors to improve service outcomes.
Job Requirements:
- Education: Graduate or pursuing
- Language: Bengali, Hindi, English
- Shift: 24×7 inbound; rotation shifts & weekly offs as per schedule
- Work Mode: Work from office (WFO)
- Skills: Minimum Excel and computer knowledge; basic typing and data entry competence
- Attributes: Strong listening skills, patience, clarity in communication, and ability to maintain composure under pressure
Why Join Fusion CX?
This role offers hands-on exposure to multilingual customer support within a structured, office-based environment in Kolkata.
- Learn core customer service skills and improve multichannel communication ability.
- Gain experience working in a 24×7 contact centre with clear rostering and operational support.
- Receive on-the-job feedback and opportunities to progress within customer operations.
If you are looking for customer service jobs in Kolkata or exploring Kolkata customer support hiring, apply now and grow your career with Fusion CX.