Customer Service Associate – Emergency Support – Boca Raton, Florida

Are you a people person with a strong sense of dedication? Do you desire to assist our first responders? Fusion CX is actively seeking enthusiastic Full-Time Customer Service Associates for emergency support services in Florida to assist our nation’s first responders, who are critical to maintaining public safety. Our team ensures seamless access to the highest-quality private nationwide high-speed wireless broadband network for our first responder clients. This dedicated network, exclusively reserved for public safety, is intricately designed to streamline communication and ensure reliability for those who serve our communities.

If you possess a genuine passion and unwavering commitment to supporting our frontline heroes and bringing a unique blend of experience, passion, and integrity, we encourage you to apply and join us in this meaningful endeavor.

Job Descriptions:

  • Demonstrate excellent interpersonal and customer service skills to ensure exceptional support for our clients.
  • Exhibit high reliability and consistency in adhering to work schedules.
  • Possess the ability to multitask effectively while handling inbound calls.
  • Work proficiently in a secure and paperless environment.
  • Uphold strict confidentiality standards when dealing with sensitive information.
  • Demonstrate clear and articulate verbal communication skills.
  • Accurately and comprehensively record relevant information.
  • Maintain a typing speed of at least 30 words per minute (WPM).
  • Utilize experience in navigating CRM and billing systems to enhance workflow efficiency.

Job Requirements:

Required Qualifications and Experience:

  • Completion of high school education or equivalent
  • Freshers are encouraged to apply. No experience is required.
  • Proficient typing skills with a minimum speed of 30 words per minute and experience in utilizing CRM
    and billing systems.

Desired Qualities and Values

  • Dedicated to deliver impeccable service and commitment to excellence.
  • Possession of a unique blend of experience, passion, and integrity.
  • Willingness to contribute to the community and assist individuals during critical moments.
  • Desire to support families worldwide through empathetic customer service.
  • Strong sense of responsibility towards caring for humanity and making a positive impact.

People with a criminal record are encouraged to apply.

Job Type: Full-time
Work Remotely: No

Ability to Commute/Relocate

  • Boca Raton, FL: Reliably commute or planning to relocate before starting work (Preferred)

Work Setting:

  • Call center
  • In-person

Weekly Day Range: Weekdays and Weekends as needed


  • 10-hour shift
  • 12-hour shift

* Weekly Pay with Direct Deposit available

  • 401(k)
  • Dental Insurance
  • Health insurance
  • Disability insurance
  • Employee discount
  • Flexible schedule
  • On-the-job training
  • Referral program
  • Life insurance
  • Paid time off
  • Vision insurance

Why Join Fusion CX:

Join Fusion CX and become part of a team dedicated to serving those who serve our communities. As a Customer Service Associate assisting in emergency support services in Florida, you can directly contribute to public safety by supporting our nation’s first responders. With competitive benefits, a supportive work environment, and opportunities for growth, Fusion CX is the perfect place to make a meaningful impact while advancing your career.

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Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication.

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