Customer Service Associate – Emergency Services – Boca Raton, Florida

Are you ready to provide vital assistance to our nation’s first responders? Fusion CX is actively recruiting dedicated Full-Time Customer Service Associates in Boca Raton, Florida, to offer essential support to our frontline heroes, providing emergency support and playing a pivotal role in upholding public safety. Our team ensures seamless access to the highest-quality private nationwide high-speed wireless broadband network for our first responder clients. This exclusive network, tailored exclusively for public safety, is intricately designed to streamline communication and ensure reliability for those safeguarding our communities.

If you have a genuine passion and unwavering commitment to supporting our frontline heroes and bringing a unique blend of experience, passion, and integrity to the team, we encourage you to apply and join us in this noble endeavor as Customer Service Associates supporting emergency service providers in Florida.

Job Descriptions:

Roles and responsibilities of Customer Service Associate (Emergency Services) in Boca Raton, Florida:

  • Demonstrate excellent interpersonal and customer service skills to ensure exceptional support for our clients.
  • Exhibit high reliability and consistency in adhering to work schedules.
  • Possess the ability to multitask effectively while handling inbound calls.
  • Work proficiently in a secure and paperless environment.
  • Uphold strict confidentiality standards when dealing with sensitive information.
  • Demonstrate clear and articulate verbal communication skills.
  • Accurately and comprehensively record relevant information.
  • Maintain a typing speed of at least 30 words per minute (WPM).
  • Utilize experience in navigating CRM and billing systems to enhance workflow efficiency.

Job Requirements:

Essential skills, qualities, and experience required for the Emergency Support Customer Service Associates in Florida:

Required Qualifications and Experience:

  • Completion of high school education or equivalent
  • Minimum one year of experience in the call center environment and one year of experience in the customer service domain.
  • Proficient typing skills with a minimum speed of 30 words per minute.
  • Experience in utilizing CRM and billing systems.

Desired Qualities and Values

  • Commitment to Excellence: Our team is deeply committed to providing impeccable service, ensuring every interaction is handled with care and professionalism.
  • Unique Blend of Skills: You bring a unique blend of experience, passion, and integrity to your role, contributing to a supportive and effective team environment.
  • Community Impact: Be an integral part of the community, offering crucial support to individuals and families when they need it the most.
  • Global Support: Provide essential assistance to families around the world, demonstrating empathy and reliability as a customer service associate supporting emergency service providers.
  • Humanitarian Responsibility: Embrace the responsibility to care for humanity, making a meaningful impact through your work.

If any of the above resonates with you, we encourage you to apply and join our team as a Customer Service Associate in Florida. We are dedicated to excellence and compassion in emergency services.

Job Type: Full-time
Work Remotely: No

Ability to Commute/Relocate: Boca Raton, FL: Reliably commute or planning to relocate before starting work (Preferred)

Work Setting:

  • Call center
  • Office

Weekly day range: Monday to Friday


  • Day shift
  • Evening shift
  • Morning shift

(We currently have shift options available – Mon-Fri 10 AM – 7 PM & Mon-Fri  11 AM – 8 PM)

* Weekly Pay with Direct Deposit available

  • 401(k)
  • Dental Insurance
  • Health insurance
  • Flexible schedule
  • Paid time off
  • Vision insurance

Why Join Fusion CX:

Fusion CX is committed to excellence and making a positive impact. As a Customer Service Associate in Boca Raton, Florida, you will be vital in supporting our first responder network, ensuring they have the necessary resources to fulfill their critical duties. Join us and be part of a team that values integrity, passion, and making a difference in the world.

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