Customer Service Associate – Emergency Services – Boca Raton, Florida

Are you ready to provide vital assistance to our nation’s first responders? Fusion CX is actively recruiting dedicated Full-Time Customer Service Associates in Boca Raton, Florida, to offer essential support to our frontline heroes, who play a pivotal role in upholding public safety. Our team ensures seamless access to the highest-quality private nationwide high-speed wireless broadband network for our first responder clients. This exclusive network, tailored exclusively for public safety, is intricately designed to streamline communication and ensure reliability for those safeguarding our communities.

If you have a genuine passion and unwavering commitment to supporting our frontline heroes and bringing a unique blend of experience, passion, and integrity to the team, we encourage you to apply and join us in this noble endeavor.

Job Descriptions:

  • Demonstrate excellent interpersonal and customer service skills to ensure exceptional support for our clients.
  • Exhibit high reliability and consistency in adhering to work schedules.
  • Possess the ability to multitask effectively while handling inbound calls.
  • Work proficiently in a secure and paperless environment.
  • Uphold strict confidentiality standards when dealing with sensitive information.
  • Demonstrate clear and articulate verbal communication skills.
  • Accurately and comprehensively record relevant information.
  • Maintain a typing speed of at least 30 words per minute (WPM).
  • Utilize experience in navigating CRM and billing systems to enhance workflow efficiency.

Job Requirements:

Required Qualifications and Experience:

  • Completion of high school education or equivalent
  • Freshers are encouraged to apply. No experience is required.
  • Proficient typing skills with a minimum speed of 30 words per minute and experience in utilizing CRM and billing systems.

Desired Qualities and Values

  • Dedicated to deliver impeccable service and commitment to excellence.
  • Possession of a unique blend of experience, passion, and integrity.
  • Willingness to contribute to the community and assist individuals during critical moments.
  • Desire to support families worldwide through empathetic customer service.
  • Strong sense of responsibility towards caring for humanity and making a positive impact.

People with a criminal record are encouraged to apply.

Job Type: Full-time
Work Remotely: No

Ability to Commute/Relocate

  • Boca Raton, FL: Reliably commute or planning to relocate before starting work (Preferred)

Work Setting:

  • Call center
  • In-person

Weekly Day Range: Weekdays and Weekends as needed


  • 10-hour shift
  • 12-hour shift

* Weekly Pay with Direct Deposit available

  • 401(k)
  • Dental Insurance
  • Health insurance
  • Disability insurance
  • Employee discount
  • Flexible schedule
  • On-the-job training
  • Referral program
  • Life insurance
  • Paid time off
  • Vision insurance

Why Join Fusion CX:

Fusion CX is committed to excellence and making a positive impact. As a Customer Service Associate in Boca Raton, Florida, you will be vital in supporting our first responder network, ensuring they have the necessary resources to fulfill their critical duties. Join us and be part of a team that values integrity, passion, and making a difference in the world.

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