Customer Service Associate – Email Support – Durgapur, India

Fusion CX is hiring for a high-volume Customer Service Associate – Email Support job in Durgapur for candidates with strong written communication skills and customer handling abilities. If you are searching for jobs in Durgapur, customer service jobs in Durgapur, email support jobs in Durgapur, or BPO jobs in Durgapur, this opportunity offers the chance to build your career in a fast-paced customer operations environment.

This role is ideal for candidates who are comfortable working with customer queries, email communication, and operational systems while maintaining accuracy, speed, and service quality. Freshers and experienced candidates with strong Hindi and English communication skills are encouraged to apply.Job Description:

Key Responsibilities

• Handle customer interactions and support requests through email-based processes
• Communicate professionally in Hindi and English as per customer preference
• Maintain accuracy and quality in written communication and issue resolution
• Navigate CRM systems, telephony applications, and operational tools efficiently
• Support customer queries while following defined operational processes and quality standards
• Maintain productivity, typing accuracy, and response quality expectations
• Coordinate with internal teams for issue escalation and resolution when required
• Ensure timely handling of customer requests and operational tasks

Job Requirements:

Qualifications:

• Minimum qualification: Higher Secondary or equivalent
• Freshers and candidates with 1–2 years of relevant customer service experience can apply
• Strong written and verbal communication skills in Hindi and English
• English proficiency equivalent to Versant Level 3 or 4 preferred
• Accuracy in written communication with good grammar and sentence construction skills
• Typing speed of 40 words per minute with high accuracy preferred
• Basic knowledge of internet applications, mobile applications, MS Excel, and MS Word
• Good system navigation and computer handling skills
• Laptop/Desktop with minimum 5 MBPS internet speed required
• Ability to work in a fast-paced Work From Office (WFO) environment

Why Join Fusion CX?

Build your customer support career in a fast-growing email support and customer operations environment.

• Work in a high-demand customer service job in Durgapur with structured operational support
• Gain hands-on experience in email support, CRM systems, and customer operations workflows
• Develop communication, typing, and operational coordination skills
• Be part of a collaborative workplace focused on performance and learning
• Opportunity to work with customer support technologies and hosted operational platforms
• Explore long-term career opportunities in customer support and operations

This job vacancy in Durgapur is ideal for candidates searching for email support jobs in Durgapur, customer service associate jobs in Durgapur, BPO jobs in Durgapur, Hindi English voice and non-voice jobs, or customer support jobs in Durgapur. If you are looking to start or grow your career in customer support operations, this role offers a strong platform for development.