Customer Service Associate – E-Commerce Inbound Customer Support – Howrah, India

Every customer conversation is an opportunity to build trust. Fusion CX is hiring Customer Service Associates for an E-Commerce Customer Support process in Howrah. If you’re searching for customer service jobs in Howrah, call center jobs in Howrah, customer support jobs, voice process jobs, or e-commerce careers in Howrah, West Bengal, this opportunity offers a stable work-from-office role where communication, problem-solving, and customer-first thinking make a real impact. Join a dynamic operations team and build valuable experience in one of the fastest-growing sectors of digital commerce. Immediate joiners are preferred, and shift allowances are available for eligible odd-hour shifts.

Job Description:

About the Role

As a Customer Service Associate – E-Commerce Customer Support, you will serve as the primary point of contact for customers, assisting with order-related queries, account support, and service requests. You will provide timely, accurate, and professional assistance while ensuring every interaction reflects high standards of customer service. This role requires strong communication skills, analytical thinking, and the ability to resolve customer concerns efficiently in a structured contact center environment.

Key Responsibilities

• Handle inbound customer interactions professionally across assigned support channels.
• Understand customer concerns and provide accurate, solution-oriented resolutions.
• Assist customers with order-related queries, account information, and service requests.
• Document customer interactions accurately within approved systems.
• Investigate customer issues and recommend appropriate solutions based on established processes.
• Maintain high standards of quality, productivity, and customer satisfaction.
• Work collaboratively with internal teams to resolve customer concerns efficiently.
• Follow standard operating procedures, quality guidelines, and compliance requirements at all times.
• Use CRM systems, MS Office, and Google Workspace tools to support daily operations.
• Perform additional responsibilities as required to support business operations.

Job Requirements:

Education

• Minimum qualification: Higher Secondary (Class XII) or equivalent.

Experience

• Previous experience in customer service, contact center operations, or e-commerce support is preferred.
• Knowledge of e-commerce operations and online customer support is an advantage.

Skills & Competencies

• Strong verbal and written communication skills in Hindi and English (mandatory).
• Knowledge of an additional regional language is an advantage.
• Strong analytical and logical reasoning skills with the ability to understand customer concerns and recommend practical solutions.
• Excellent problem-solving and customer handling abilities.
• Proficiency in MS Office, Google Sheets, and Google Docs.
• Ability to multitask and work efficiently in a fast-paced customer support environment.
• Strong attention to detail and documentation accuracy.
• Customer-focused mindset with excellent interpersonal skills.

Work Details

Location: Howrah, West Bengal

Work Mode: Work From Office (WFO)

Shift: Multiple Shifts are available, and shift allowances are available for eligible odd-hour shifts.

Why Join Fusion CX?

Fusion CX provides a professional environment where customer service excellence, continuous learning, and career growth go hand in hand. As part of our e-commerce customer support team, you’ll strengthen your communication, analytical thinking, and customer engagement skills while working with modern customer support technologies in a collaborative workplace.

Here’s what you can expect:

• Build expertise in customer service and e-commerce support operations.
• Develop valuable communication, analytical, and problem-solving skills.
• Gain hands-on experience with CRM platforms and digital customer support tools.
• Work in a collaborative, performance-driven environment that encourages continuous learning.
• Explore long-term career opportunities across Operations, Quality, Training, Workforce Management, and Leadership.
• Join a global customer experience company committed to helping employees grow and succeed.

If you’re looking for customer service jobs in Howrah, call center jobs in West Bengal, customer support jobs, voice process jobs, e-commerce customer service jobs, or BPO jobs in Howrah, apply today and take the next step in your career with Fusion CX.