Customer Service Associate – Ecommerce Inbound Process – Howrah, India

If you’re looking for customer service jobs in Howrah that offer stability, guided learning, and a supportive work environment, join us at Fusion CX in Howrah as an inbound customer service associate. This customer support role provides a clear path to building communication, analytical strength and growth with a leading client in India. As part of ongoing recruitment in Howrah, West Bengal, this position allows you to work closely with supplier and vendor interactions while developing practical e-commerce support skills.

Job Description:

About the Role

You will manage inbound supplier and vendor queries, quantify the issues raised, document case details accurately, and propose solutions aligned with process expectations. The role requires strong communication skills, structured reasoning, and the ability to work confidently within an e-commerce support workflow.

Key Responsibilities

• Manage inbound supplier/vendor interactions and address queries professionally.
• Record case details and supplier/vendor information accurately as per process requirements.
• Analyse and quantify problem statements raised by suppliers/vendors to identify root causes.
• Propose logical, solution-oriented responses to address supplier/vendor concerns.
• Maintain clear communication standards (Hindi/English mandatory; regional language a plus).
• Use MS Office, Google Sheets, Google Docs, and related applications for documentation and updates.

Job Requirements:

• Education: Higher Secondary
• Strong communication skills (Mandate: Hindi/English; regional language is a plus) with excellent verbal and written ability
• E-commerce experience and knowledge are a plus
• Hands-on experience with MS Office / Google Spreadsheets / Google Documents
• Strong analytical and logical reasoning — ability to quantify issues and propose solutions
• Work mode: WFO

Why Join Fusion CX?

Be part of a workplace where your strengths are recognized, your questions are welcomed, and your growth is backed by consistent guidance.

• Build real confidence through structured communication and coordination tasks
• Strengthen your analytical and documentation skills with hands-on support
• Gain exposure to e-commerce-driven supplier/vendor workflows
• Work in an environment that values clarity, consistency, and steady professional growth

If you’re exploring customer service jobs in Howrah or considering opportunities in Howrah, West Bengal, apply now and grow your career with Fusion CX.