Customer Service Associate – E-Commerce Support – Durgapur, India

Fusion CX is hiring for a fast-paced Customer Service Associate – E-Commerce Support job in Durgapur for candidates who are strong communicators and passionate about customer experience. If you are searching for jobs in Durgapur, customer service jobs in Durgapur, or e-commerce jobs in Durgapur, this opportunity offers the chance to work in a dynamic support environment focused on seller and customer operations.

This role is ideal for individuals with strong Hindi and English communication skills, analytical thinking, and the ability to resolve supplier or vendor concerns efficiently. You will support operational workflows, coordinate issue resolution, and contribute to a seamless e-commerce support experience.

Job Description:

About the Role

As a Customer Service Associate – E-Commerce Support, you will handle operational and support-related interactions while assisting suppliers, vendors, and internal teams with issue resolution and process coordination. The role requires strong communication skills, logical reasoning, and the ability to work efficiently in a fast-paced customer support environment.

Key Responsibilities

• Handle customer, supplier, or vendor-related support interactions professionally
• Communicate clearly in Hindi and English across operational workflows
• Analyze issues raised by suppliers or vendors and recommend appropriate resolutions
• Maintain accurate operational records and support documentation
• Coordinate with internal teams to ensure timely issue resolution and process support
• Use MS Office, Google Sheets, and related tools for reporting and operational tracking
• Support operational processes while maintaining quality and productivity standards
• Ensure a positive support experience through effective communication and problem-solving

Job Requirements:

Qualifications:

• Minimum qualification: XII pass
• Strong verbal and written communication skills in Hindi and English (mandatory)
• Regional language proficiency is an advantage
• E-commerce experience or industry knowledge preferred
• Hands-on experience with MS Office, Google Sheets, and related tools
• Strong analytical and logical reasoning abilities
• Ability to understand operational issues and propose practical solutions
• Good coordination, multitasking, and problem-solving skills
• Ability to work in a fast-paced Work From Office (WFO) environment

Why Join Fusion CX?

Build your customer support career in the fast-growing e-commerce operations space.

• Work in a high-demand customer service job in Durgapur within a growing support environment
• Gain hands-on experience in e-commerce support, vendor coordination, and operational processes
• Develop communication, analytical, and problem-solving skills valued across the industry
• Be part of a performance-driven workplace focused on learning and growth
• Work with digital tools, operational workflows, and customer support systems
• Explore long-term career opportunities within customer operations and e-commerce support functions

This job vacancy in Durgapur is ideal for candidates searching for customer service jobs in Durgapur, e-commerce jobs in Durgapur, BPO jobs in Durgapur, Hindi voice process jobs, or customer support associate jobs in Durgapur. If you are looking to grow in customer operations and e-commerce support, this role offers a strong platform to build your career.