Customer Service Associate – E-Commerce Inbound Support (GIG, WFO, Siliguri)

If you are looking for customer support jobs in Siliguri that offer short-term engagement with real inbound handling exposure, this role is designed for you. Fusion CX is hiring Customer Service Associates for a GIG-based inbound call center role in Siliguri, ideal for candidates seeking immediate work experience, system exposure, and professional customer interaction without long-term commitment. This opportunity suits individuals exploring inbound call center jobs in Siliguri who want structured execution, quick onboarding, and practical floor experience within a defined engagement period.

Job Description

About the Role

As a Customer Service Associate – Inbound Support (GIG), you will manage inbound customer calls by following defined scripts, tools, and standard operating procedures. This is a short-term, gig-based role suitable for freshers or candidates with limited experience who want hands-on exposure to inbound call center operations without affecting future career plans.

Key Responsibilities

• Handle inbound customer calls in line with approved scripts and SOPs
• Communicate clearly and professionally in Hindi and English based on customer preference
• Understand customer concerns and provide accurate information or a resolution
• Maintain a typing speed of 40 words per minute with high accuracy
• Navigate CRM, telephony, and contact center applications efficiently
• Document customer interactions accurately within approved systems
• Adhere strictly to quality standards, compliance guidelines, and workflows
• Use desktop or laptop systems to support inbound call handling
• Maintain professionalism, data accuracy, and consistency during all interactions

Job Requirements

Education

• Completion of XII from a recognized board

Experience & Skills

• Fresher or 1–2 years of relevant inbound call center experience
• Working knowledge of the internet and mobile applications
• Basic proficiency in MS Excel and MS Word
• English proficiency equivalent to Versant Level 3 or 4
• Written communication accuracy equivalent to CEFR Level B1
• Ability to communicate effectively in both Hindi and English
• Comfortable working on laptop/desktop systems

Engagement Type

• GIG / Short-Term Employment
• Suitable for candidates seeking temporary inbound call center jobs without long-term obligation

Work Mode

• Work From Office (WFO)
• Location: Siliguri

Why Join Fusion CX?

Fusion CX offers inbound call center roles built on fast onboarding, clear expectations, and disciplined execution. For candidates exploring customer support jobs in Siliguri or inbound call center jobs in Siliguri with a preference for short-term, flexible engagement, this role provides structured exposure, real call-handling experience, and professional credibility — without the pressure of long-term contracts.