Customer Service Associate – E-Commerce Inbound Support (GIG, WFO, Kolkata)

If you are actively looking for inbound call center jobs in Kolkata that offer immediate floor exposure without long-term employment pressure, this GIG opportunity is designed for you. Fusion CX is hiring Customer Service Associates for an inbound voice support role in Kolkata, ideal for freshers and early-career professionals seeking structured call-handling experience. This role suits candidates exploring Kolkata jobs in BPO support who want practical system exposure, real customer interaction, and short-term engagement without impacting future career plans.

Job Description:

About the Role

As a Customer Service Associate – Inbound Support (GIG), you will handle inbound customer calls by following defined scripts, tools, and operating procedures. This role focuses on voice-based customer interaction, system navigation, and accurate documentation within approved CRM and telephony platforms. It is a short-term, gig-based engagement designed for quick onboarding and controlled execution.

Key Responsibilities

• Handle inbound customer calls in line with approved SOPs and call flows
• Communicate clearly and professionally in Hindi and English based on customer preference
• Understand customer queries and provide accurate information or first-level resolution
• Maintain a typing speed of 40 words per minute with high accuracy
• Navigate CRM, telephony, and contact center applications efficiently
• Document call details and outcomes accurately in the system
• Adhere to quality standards, compliance guidelines, and operational processes
• Use laptop or desktop systems for inbound call handling
• Maintain professionalism, consistency, and data accuracy across all interactions

Job Requirements:

Education

• Completion of XII from a recognized board

Experience & Skills

• Fresher or 1–2 years of relevant inbound call center experience
• Working knowledge of the internet and mobile applications
• Basic proficiency in MS Excel and MS Word
• English proficiency equivalent to Versant Level 3 or 4
• Written communication accuracy equivalent to CEFR Level B1
• Ability to communicate effectively in both Hindi and English
• Comfortable working on desktop or laptop systems

Engagement Type

• GIG / Short-Term Employment
• Suitable for candidates seeking temporary inbound call center roles without long-term obligation

Work Mode

• Work From Office (WFO)
• Location: Kolkata

Why Join Fusion CX?

Fusion CX offers GIG-based inbound roles that prioritize clarity, discipline, and controlled execution over unrealistic performance pressure. For candidates exploring inbound call center job vacancies in Kolkata or evaluating Kolkata jobs in BPO support for quick experience and professional exposure, this role provides structured onboarding, defined responsibilities, and credible inbound handling experience — without long-term constraints.