Customer Service Associate – E-Commerce Email Support (WFO, Siliguri)

If you are looking for customer support jobs in Siliguri that focus on written communication, accuracy, and system-based customer handling rather than voice-heavy calling, this role is built for you. Fusion CX is hiring Customer Service Associates for an email-focused support process based in Siliguri, suitable for freshers or early-career professionals who are comfortable working on computers, handling customer queries over email, and following structured workflows. For candidates exploring an email support job vacancy in Matigara, Siliguri, this opportunity offers a stable, office-based role with clear expectations and skill-focused responsibilities.

Job Description:

About the Role

As a Customer Service Associate – Email Support, you will be responsible for responding to customer queries primarily through email, ensuring accurate, well-written, and timely resolutions. The role requires strong written communication in English and Hindi, attention to detail, and comfort working with CRM and contact center systems in a controlled, work-from-office environment.

Key Responsibilities

• Handle customer queries and service requests through email support channels
• Communicate clearly and professionally in both Hindi and English based on customer preference
• Draft accurate, grammatically correct email responses aligned with defined guidelines
• Maintain an average typing speed of 40 words per minute with high accuracy
• Navigate CRM, email systems, and hosted contact center applications efficiently
• Document customer interactions accurately within approved systems
• Follow process instructions, quality guidelines, and response timelines consistently
• Work with internet-based tools and applications to resolve customer concerns
• Maintain professionalism, data accuracy, and service consistency in all interactions

Job Requirements:

Education

• Completion of XII from a recognized board

Experience & Skills

• Fresher or 1–2 years of relevant customer support experience
• Strong written communication skills in English (CEFR Level B1 accuracy)
• Ability to understand and communicate in Hindi and English
• Basic proficiency in MS Excel, MS Word, and system navigation
• Comfortable working with laptops/desktops and internet-based applications
• Ability to work with hosted CRM, telephony, and contact center tools

Work Mode

• Work From Office (WFO)
• Location: Siliguri

Why Join Fusion CX?

Fusion CX offers operational roles where written communication, discipline, and accuracy are valued over volume-driven pressure. For professionals seeking customer support jobs in Siliguri that provide structured training, predictable workflows, and clear performance standards, this role supports steady professional development. As part of an organization that prioritizes process clarity and learning, this email support job vacancy in Matigara, Siliguri gives candidates the opportunity to build strong foundational skills in customer communication while working in a stable, office-based environment designed for long-term continuity.