Customer Service Associate – E-Commerce – Chennai

Are you looking for a customer service associate job vacancy in Chennai to kickstart your career? Are you fluent in Telegu, Malayalam, and Kannada and proficient in English? Want to work in a global company? Join Fusion CX, a global leader transforming customer experience with a seamless blend of the newest technologies and human ingeniousness. Be part of a memorable journey in a diverse, inclusive, and innovative workplace as a Customer Service Associate in Chennai catering to customers of an E-commerce leader.

In this role, you will handle inbound customer queries and provide exceptional service and experience to every customer. If you possess excellent communication skills in Telugu, Malayalam, or Kannada, along with proficiency in English, and are comfortable with rotational shifts, this role is for you! Sounds interesting? Apply now!

Job Description

As a Customer Service Associate for a premier E-commerce client, you will:

• Respond to customer inquiries related to products, orders, and services in a friendly and professional manner.
• Provide support in regional languages (Telugu, Malayalam, or Kannada) combined with fluent English.
• Handle a variety of customer issues, including resolving complaints, troubleshooting, and providing product information.
• Manage and document customer interactions efficiently using internal systems.
• Maintain a high level of customer satisfaction by offering prompt and accurate assistance.
• Work in rotational shifts (24×7) and adhere to the scheduled working hours, including rotational week offs.

Job Requirements

Here are the minimum requirements of an ideal candidate for the customer service associate role in Chennai

• Minimum qualification: Higher Secondary Certificate (HSC) or equivalent.
• Freshers and experienced candidates are welcome to apply.
• Excellent verbal communication skills in regional languages (Telugu, Malayalam, or Kannada), plus a good command of English.
• Willingness to work in rotational shifts (24*7) and adapt to a dynamic work environment to work in any shift with the rotational week off.
• Ability to handle inbound calls and resolve customer queries with patience and professionalism.

Why Join Fusion CX?

At Fusion CX, we are more than just a workplace. We provide a collaborative environment where your growth and career advancement are our priorities. We offer diverse roles to build a rewarding career in the customer service or customer experience industry. By joining our team as a customer service associate in Chennai you will:

• Gain exposure to working with customers of a leading e-commerce client and enhance your customer service skills.
• Be part of a global customer experience transformation company that values innovation, empathy, and collaboration.
• Experience comprehensive training and development programs to help you excel in your role.
• Enjoy a vibrant work culture that promotes diversity, teamwork, and continuous learning.

If you are searching for a customer service associate job vacancy in Chennai, this is your chance to be part of an impactful team and contribute to a dynamic and growing industry. Apply today and join Fusion CX to make a difference with a global leader in customer experience transformation.