Customer Service Associate – E-commerce Chat Support – Durgapur

Are you fluent in Hindi and English? Do you want to join a global company in Durgapur in a chat support role? Fusion CX is hiring Customer Service Associates for E-commerce Chat Support jobs in Durgapur. These roles are ideal for candidates who are confident in written communication, comfortable handling chat-based customer and vendor interactions, and capable of analysing issues and proposing accurate solutions in a fast-paced e-commerce environment. The position is strictly work-from-office and suited for individuals seeking stable customer service jobs in Durgapur with structured processes and clear performance expectations.

Job Description:

About the Role

As a Customer Service Associate – E-commerce Chat Support, you will handle customer and supplier interactions through chat channels. The role requires strong written communication, analytical thinking, and the ability to understand problem statements and resolve issues efficiently while following defined processes.

Key Responsibilities

• Handle customer and supplier queries through e-commerce chat support channels
• Identify, analyse, and understand problem statements accurately
• Apply logical reasoning to quantify issues and propose appropriate solutions
• Maintain high standards of written communication and response accuracy
• Document chat interactions and resolutions using internal systems
• Use MS Office or Google Sheets/Documents to support case tracking and analysis
• Follow defined processes, quality standards, and service guidelines
• Maintain professionalism and consistency across all chat interactions

Responsibilities may evolve based on operational requirements.

Job Requirements:

Education

• Higher Secondary (XII)

Language & Communication

• Strong communication skills
• Strong communication skills in both Hindi and English are required
• Regional language knowledge is an added advantage
• Excellent written and verbal English communication skills

Experience & Skills

• E-commerce experience or knowledge is a plus
• Hands-on experience with MS Office / Google Sheets / Google Documents
• Strong analytical and logical reasoning skills
• Ability to interpret customer or supplier issues and propose solutions accurately

Work Mode:

• Work From Office (WFO)
• Location: Durgapur

Why Join Fusion CX?

At Fusion CX, e-commerce chat support professionals work in a structured, process-driven environment where written communication, analytical thinking, and accuracy matter. This role offers hands-on exposure to e-commerce customer support operations, helping you build strong problem-solving and documentation skills with a global CX company. If you are searching for chat support jobs in Durgapur or e-commerce customer service jobs in Durgapur, Fusion CX provides a stable, professional work-from-office environment with clear expectations and growth opportunities.