Customer Service Associate – Durgapur

Launch your career in the customer service industry with an exciting opportunity at Fusion CX, Durgapur. We’re assembling a survey team for a premier telecom industry player and looking for fluent Bengali speakers committed to customer service excellence. If you’ve completed your higher secondary education and are eager to make a difference, we welcome you to join our team as a Customer Service Associate in Durgapur and experience growth firsthand.

Job Description

• Conduct outbound calls to customers for surveys and feedback collection, aiming for the highest response rate.
• Assist customers during the survey process, addressing their questions and concerns.
• Accurately record customer responses, contributing to the quality and reliability of our data.
• Maintain a positive, professional demeanor in all customer interactions, embodying the company’s commitment to service excellence.
• Follow all feedback collection guidelines and procedures, adhering to the company’s protocols, standards, and schedules.
• Work collaboratively with your team to meet and exceed performance targets and service objectives.

Job Requirements

• A minimum educational qualification of Higher Secondary (12th grade) or equivalent.
• Fluent in Bengali, with strong verbal communication skills and a friendly, courteous demeanor.
• Available for a general shift from 9 AM to 6 PM, committing to the required work and log-in hours.
• Demonstrated customer service skills, with the ability to multitask, prioritize, and perform well under pressure.

Why Join Fusion CX in Durgapur

Joining Fusion CX means becoming part of a dynamic team dedicated to making an impact in the telecom industry. Our customer service associates in Durgapur are crucial in gathering insights that drive improvements and customer satisfaction. You will have the chance to develop your communication skills, learn about the telecom sector, and contribute to a leading company’s success. If you are ready to embark on a rewarding career path and grow with us, Fusion CX in Durgapur is your place.