Customer Service Associate – Consumer Products Support (WFO, Colombia)

If you are looking for customer service jobs or call center job vacancies in Colombia within a structured, performance-driven contact center environment, this role is designed for professionals who can manage high interaction volumes while delivering clear, solution-focused support. Fusion CX is hiring Customer Service Associates for a blended customer support process supporting consumer-facing operations that rely on accuracy, responsiveness, and consistent service delivery. This is an on-site opportunity for candidates seeking contact center jobs in Colombia, customer support roles, or customer service associate positions in a metrics-driven environment.

Job Description

About the Role

As a Customer Service Associate – Consumer Products Support, you will be responsible for handling inbound customer interactions, resolving issues efficiently, and maintaining accurate documentation across systems. The role requires strong problem-solving skills, attention to detail, and the ability to meet defined service-level targets. This is a full-time, work-from-office role based in Colombia.

Key Responsibilities

• Efficiently manage a high volume of inbound calls and support tickets

• Identify customer needs, research issues, and provide clear solutions via phone support

• Accurately document all customer interactions in the designated call center database

• Meet individual and team performance targets, including FRT, CSAT, resolution rates, and other defined KPIs

• Follow standard operating procedures and quality guidelines consistently

• Maintain professionalism, clarity, and accuracy across all customer communications

Responsibilities may evolve based on operational requirements.

Job Requirements

Education

• Graduation from a recognized institution

Experience & Skills

• Prior experience in customer service or contact center operations preferred

• Ability to handle high interaction volumes with consistency and accuracy

• Strong verbal communication and problem-resolution skills

• Comfort working with ticketing and customer support systems

• Ability to work in a structured, KPI-driven environment

• Capability to work independently in a work-from-office setup

Work Mode

• Work From Office (WFO)

• Location: Colombia

Why Join Fusion CX?

Fusion CX offers call center job vacancies or customer service jobs in Colombia across diverse consumer support operations, providing structured workflows, clear performance metrics, and a professional work environment. Employees gain exposure to high-volume customer interactions while building long-term stability and growth within a global CX organization that values accountability, consistency, and people-first operations.