Customer Service Associate – Collections Support (Inbound & Outbound) – Kingston, Jamaica

Every conversation is an opportunity to create a solution. If you’re looking for customer service jobs in Jamaica, collections jobs, or an opportunity to grow your career with a global customer experience company, Fusion CX is hiring Customer Service Associates – Collections Support (Inbound & Outbound). This role is ideal for professionals who enjoy communicating with customers, solving problems, and helping people find practical payment solutions while delivering outstanding customer service.

Whether you’re building your career in customer service or bringing previous collections experience, you’ll join a people-first organization that values growth, learning, and long-term career development.

Job Description:

About the Role

As a Customer Service Associate – Collections Support (Inbound & Outbound), you will manage both inbound and outbound customer communications to secure timely payment of outstanding balances while delivering a professional and positive customer experience. You will work with customers to understand their situations, provide appropriate payment solutions, resolve inquiries, and maintain high standards of service, compliance, and professionalism.

Key Responsibilities

• Manage inbound and outbound customer communications regarding outstanding account balances.
• Contact customers professionally to secure timely payment of outstanding amounts.
• Respond to customer inquiries related to payment obligations and account status.
• Listen actively to customer concerns and recommend appropriate payment solutions.
• Negotiate payment arrangements while maintaining a positive customer experience.
• Accurately document customer interactions and payment commitments within company systems.
• Meet established productivity, quality, and customer service objectives.
• Follow company policies, compliance standards, and collection procedures during every customer interaction.
• Escalate complex customer issues when appropriate.
• Maintain confidentiality of customer information and company data.

Job Requirements:

Education

• Graduation is required.

Experience

• Previous experience in customer service, collections, accounts receivable, payment recovery, or contact center operations is preferred.
• Fresh graduates with excellent communication skills are encouraged to apply.

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to negotiate professionally while maintaining empathy and respect.
• Strong listening and problem-solving abilities.
• Ability to build rapport and handle challenging conversations confidently.
• Good organizational and time management skills.
• Ability to work in a target-driven environment.
• Strong attention to detail and accuracy.
• Basic computer proficiency and ability to navigate multiple systems.

Work Details

• Location: Jamaica
• Work Mode: Work From Office (WFO)
• Immediate Joiners Preferred.

Why Join Fusion CX?

At Fusion CX, we believe our people create exceptional customer experiences. When you join us, you become part of a collaborative, inclusive workplace where your ideas are valued, your achievements are recognized, and your career development is supported every step of the way.

• Build your career with a leading global customer experience organization.
• Receive ongoing learning, coaching, and professional development.
• Work in a supportive, people-first culture focused on growth and collaboration.
• Gain valuable experience in customer service, collections, and customer relationship management.
• Explore long-term career opportunities across operations, quality, training, and leadership.

If you’re searching for customer service jobs in Jamaica, collections jobs in Jamaica, customer support jobs, call center jobs in Jamaica, accounts receivable jobs, payment collections jobs, or jobs in Jamaica, apply today and grow your career with Fusion CX.