Customer Service Associate – Chat Support – Hair Care (WFO, Mumbai)

If you are exploring chat support or call center jobs in Mumbai that focus on non-voice support and written communication, this opportunity is built for you. Fusion CX is hiring Customer Service Associates for a chat-based support process for hair and healthcare customers designed for professionals who are confident in written English and comfortable managing multiple live interactions in a structured environment. Multiple positions are open. Apply now!

Job Description:

About the Role

This is a non-voice chat support role where you will assist customers through real-time messaging platforms. The position requires strong written communication, attention to detail, and the ability to handle multiple conversations while maintaining quality and response benchmarks.

Key Responsibilities

• Handle customer queries through chat support platforms.
• Provide accurate, timely, and well-structured written responses.
• Manage multiple chat interactions simultaneously.
• Document case details accurately in CRM systems.
• Follow defined service guidelines and quality standards.
• Escalate complex cases as per process requirements.
• Maintain productivity, response time, and accuracy benchmarks.

Job Requirements:

Education

• Completion of high School (XII) from a recognized board. Graduates are preferred.

Experience & Skills

• Minimum 6 months of chat customer service experience preferred.
• Strong command of written English language.
• Ability to communicate clearly and professionally in text-based formats.
• Comfortable working in a structured, performance-driven environment.
• Strong attention to detail and multitasking ability.

Language & Communication Requirements

• Excellent written English proficiency is required.
• Clear comprehension and structured response drafting skills are essential.

Other Requirements

• Typing speed: Minimum 35 WPM with 95% accuracy.

Work Mode & Location

• Work Mode: WFO
• Location: Mumbai, India

Why Join Fusion CX?

At Fusion CX, you’ll gain hands-on exposure to structured chat support operations while strengthening written communication and multitasking capabilities. The organization emphasizes clarity of expectations, skill-based progression, and collaborative team environments, making this a strong chat support job vacancy in Mumbai for professionals looking to build long-term expertise in digital customer engagement.