Customer Service Associate – Cardholder Support – Healthcare – Spindale, NC

Are you ready to be part of a company that values your potential and puts its people first? Fusion CX is looking for passionate and dedicated Customer Service Associates to join our team in Spindale, North Carolina. As a Customer Service Associate, you will play an essential role in supporting our cardholders and ensuring they have the best possible experience. If you are someone who excels in a fast-paced, customer-centric environment, we want you to join us! This hiring in Spindale, NC, for Customer Service Associate jobs is an opportunity to build a rewarding career with a company that truly values its employees.

At Fusion CX, we don’t just offer jobs—we offer careers. Whether you’re seeking customer service roles in Spindale or looking for a company with career growth opportunities, Fusion CX is the place where you will find both. We believe in empowering our employees to grow, make an impact, and achieve their professional goals. So, if you’re ready to take your career to the next level, apply now and become a part of our incredible team!

Job Description – Customer Service Associate

The Customer Service Associate role involves live support for cardholders, assisting them with inquiries related to their payment card and benefits accounts. You will handle a wide range of inquiries, including transaction history, card status, balance inquiries, and much more. You’ll work with cardholders to ensure their issues are addressed promptly and efficiently, maintaining a high standard of customer service.

Overview of the Customer Service Associate’s Responsibilities at Fusion CX in Spindale, NC:

• Provide live support to cardholders, answering questions regarding transaction history, balance inquiries, card status, and benefits accounts.
• Take appropriate action on customer accounts to assist cardholders, resolve inquiries, and ensure satisfaction.
• Build a rapport with customers, ensuring they feel heard and valued during every interaction.
• Translate complex information into clear, understandable terms for cardholders.
• Maintain accurate data entry records, ensuring customer information is updated correctly.
• Utilize problem-solving skills to effectively resolve customer concerns and issues.
• Assist with a range of customer service-related tasks, including follow-up inquiries, to ensure customer needs are met.

Job Requirements – Customer Service Associate

Qualifications and experience required for the customer service associate role in Spindale, NC:

• High School Diploma or equivalent.
• Two years of customer service experience and at least 6 months of experience in a call center environment.
• Ability to type forty words per minute.
• Must pass pre-employment testing.

Skills and qualities essential to thrive in the role of customer service associate in Spindale, NC:

• Excellent communication and computer navigation skills.
• Ability to build rapport with customers, particularly with mature adult populations (65+).
• Ability to translate complex information clearly and effectively.
• Strong data entry skills and attention to detail.
• Proven ability to forge strong customer relationships through multiple touchpoints.
• Problem-solving skills and the ability to provide thoughtful solutions.

Benefits:

• 401(k)
• Dental Insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Job Type: Full-time

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Spindale, NC 28160: Reliably commute or planning to relocate before starting work (Required)

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Why Join Fusion CX?

Fusion CX is more than just a place to work—it’s a place to grow and make an impact. If you’re looking for Customer Service Associate jobs in Spindale, North Carolina, you’ll be joining a company that values professional growth and offers opportunities for career advancement. With a strong commitment to providing exceptional customer service, we believe in nurturing talent and fostering a supportive work environment. Whether you’re interested in Customer Service jobs in Spindale or seeking hiring opportunities in Spindale, NC, Fusion CX is the ideal place to build your career.

At Fusion CX, you’ll be part of a diverse and inclusive team, providing vital customer support while developing your skills in a global company that values excellence. We’re looking for passionate individuals who want to make a difference and deliver results that matter. If you are ready to help customers while building a rewarding career, apply today to join the Fusion CX team. We offer a competitive salary and benefits package, as well as professional growth opportunities in a dynamic environment.