Customer Service Associate – Business Loan – Soundboard Operations (WFO, Manila)

Manila’s contact center talent is built for precision, adaptability, and high-volume performance — exactly what this role demands. Fusion CX is hiring Customer Service Associates for a soundboard-based outbound campaign where scripted professionalism, call discipline, and focused execution drive results. If you are exploring BPO jobs in Manila or a customer service job in Manila that offers a structured process, complete script support, and a clear night-shift schedule, this opportunity is designed for you.

Job Description:

About the Role

As a Soundboard Agent, you will use a pre-recorded soundboard system to interact with potential customers, ensuring a seamless and professional conversation flow throughout each call. All scripts and rebuttals are provided — your focus is on accurate call handling, proper call disposition, and consistent execution of the client-defined question flow.

Key Responsibilities

• Use a pre-recorded soundboard system to conduct outbound interactions with potential customers.
• Answer all client-provided questions accurately and in the correct sequence.
• Follow all provided scripts and rebuttals to ensure a professional and seamless conversation flow.
• Ensure all calls are properly handled and correctly disposed of in accordance with process guidelines.
• Maintain focus and productivity targets throughout assigned shifts.
• Work collaboratively as part of a team to meet campaign objectives.

Responsibilities may evolve based on operational requirements.

Job Requirements:

Education

• At least a High School graduate.

Experience & Skills

• BPO experience is not required — fresh candidates are welcome to apply.
• Basic computer knowledge and ability to navigate systems during live calls.
• Ability to multitask effectively in a fast-paced call environment.
• Strong focus and attention to call handling accuracy and proper disposition.
• Team player with a positive, adaptable attitude.

Language & Communication Requirements

• Average oral and written communication skills in English required.

Other Requirements

• Willingness to work night shifts, including holidays.
• Work Mode: Work From Office (WFO).

Work Mode & Location

Work Mode: WFO Location: Manila, Philippines

Why Join Fusion CX?

Fusion CX Manila offers a structured, supportive environment where you do not need prior experience to succeed. Everything you need to perform is provided from day one, including scripts, rebuttals, and process guidance. You will work within a focused team, build confidence in outbound call handling, and gain real exposure to a professional contact center environment. For candidates actively looking for BPO jobs in Manila or a reliable customer service job opening in Manila with night-shift availability, structured onboarding, and a clear path to develop call center skills, this is a strong opportunity to start and grow with Fusion CX. Apply now and take the next step with Fusion CX.